Field Service Coordinator

2 weeks ago

Melbourne, Australia Hitachi Construction Machinery Full time

**What’s in it for you?**
- ** Rewarding salary package inclusive of super + opportunity to earn company biannual bonuses $$$**:

- ** Access to free OEM training and benefits**:

- ** Employee benefits on a range of goods and services with exclusive staff discounts**:

- Long term career opportunities in a growing and sustainable business
- Supportive management who value your input towards innovative ways to achieving success
- You will be a part of a leading innovator in technology which genuinely values and ensures everyone is happy and safe at work

**About the Opportunity**

An exciting opportunity awaits an experienced and motivated individual, your role will be to coordinate and schedule Field Service working within the Victorian Service division.

The role will see you organising the day-to-day Victorian Field Service activities. Planning work fronts efficiently and effectively to deliver Hitachi’s promise of Total Customer Satisfaction. As an integral part of the Victorian service team, you will be working with like-minded service coordinators reporting into the Field Service Supervisor maintaining safety and environmental standards as well as ensuring service sales and expense control is exercised in every instance to achieve team goals and targets.

**Key Responsibilities of the role**
- Maintain a high level of customer communication
- Ensure safety and efficiency of field service technicians
- Booking and scheduling all Field Service works for Victoria as well as managing invoicing and work in progress
- Autonomous productivity - Initiative to prepare and update work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracy

**About You - **To be successful in this role, you will have:

- A customer service background in scheduling or coordinating in similar industry (road transport, earthmoving, material handling or trades personnel)
- Professional manner with a can do attitude
- Some experience in coordinating the opening and closing service information
- Demonstrate the ability to handle several tasks simultaneously with problem solving skills
- Personable and Professional Communication Skills - _above all else, _your personality and charismatic character will be what sets you apart from the rest

**About Us**

Hitachi Construction Machinery Australia (HCA) is a leading global manufacturer of construction and mining equipment. At the heart of HCA’s trusted and reliable earthmoving equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

Here at Hitachi, we believe that success comes from the partnership of our best-in-class products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company. The position advertised above would suit a creative problem solver who has an analytical initiative to identify every opportunity for continuous improvement.

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