Quality Control

2 weeks ago

Melbourne, Australia Probe CX Full time

**Why Probe?**

Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

Step into the Quality Control & Field Services Coordinator position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.

In this exciting opportunity, you will work within our Process Serving team who provides service of Legal Documents Australia Wide. You will work closely with the field agents to arrange service of the documents and ensure adherence to client and legal requirements.

Collaborating closely with your Team Leader, you'll strive to meet quality assurance targets and achieve performance goals, with ample opportunities for growth within this role through team meetings, one-on-one coaching and skill development sessions.

**Key Details**
- Location | Melbourne CBD
- Monday to Friday | 8:30am to 5pm | No weekends
- Australian Citizenship
- Successful applicants will be required to complete a Nationally Coordinated Criminal History Check and PEIC clearance

**Key Responsibilities**
- Reviewing final file notes to ensure a high level quality of service provided to the client throughout and providing feedback to peers on any errors made
- Checking affidavits of service and affidavits of attempt executed by process servers, ensuring compliance with legislation and client requirements
- Drafting detailed affidavits in relation to investigations undertaken by enquiry agents
- Running a daily report on the file management system following up field agents pending matters
- Communicating with field agents, clients and other internal and external stakeholders
- Uploading new Process Serving matters into the system, drafting affidavit templates and issuing to field agents
- Liaise with clients to ensure satisfaction on all files
- Data entry is performed with high accuracy
- Adhere to clients service level agreements and turnaround times

**About You**:

- You are self-motivated, reliable and have a positive “Can Do” attitude;
- You have superior attention to detail;
- You have Exceptional communication with the ability to interact with various stakeholders,
- Strong computer skills
- You are very organised with excellent time management skills; and
- Previous legal secretarial/administration experience is highly favourable

If you enjoy administrative challenges, and possess strong interpersonal skills to engage effectively with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you.
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

  • Quality Control Officer

    6 days ago

    Melbourne, Australia CSG Talent Full time

    **The Role**: Opportunity for an experienced Quality Officer to join an Australian owned, industry leading company. Play a key role in ensuring that products and services meet or exceed customer expectations and comply with industry standards. **Job Title**: Quality Control Officer **Company**: Australian owned, specialising in the distribution and service...

  • Qualified Pest Control Technician Required

    2 weeks ago

    Melbourne, Australia Tom's Pest Control Full time

    Tom's Pest Control aims to be a leader of pest control services sector of Australia. Our commitment to providing permanent solutions and our focus on service and quality allow us to dominate the industry with superior service standards. We are currently seeking a fully qualified pest control technician to cover various Melbourne suburbs. The position will...

  • Quality Control Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Cullen Jewellery Full time

    About UsFounded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.We're committed to the environment, crafting every piece with sustainability in mind....

  • Quality Control Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeQualityManagement Full time $120,000 - $145,000

    Quality Management Specialist RoleOur organization is seeking a skilled Quality Management Specialist to join our team. As a key member, you will be responsible for managing quality functions and ensuring that all works meet specified requirements.Developing and implementing quality control measures to ensure compliance with management system...

  • Quality Control Manager

    4 weeks ago

    Melbourne, Victoria, Australia RBW Consulting LLP Full time

    QC ManagerI am partnered exclusively with an international advanced pharmaceutical company that are continuing to expand operations both in terms of product delivery and site presence across the UK.This specific hire will take management and scheduling responsibilities for all site Quality Control (QC) activities with strong focus on method development...

  • Senior Quality Control Expert

    2 weeks ago

    Melbourne, Victoria, Australia beBeeQualityControl Full time $60,000 - $65,000

    Job Title: Quality Control Senior AnalystWe are seeking a highly skilled and experienced Quality Control Senior Analyst to join our team. As a key member of our Financial Crime Operations group, you will play a critical role in ensuring the accuracy, timeliness, and completeness of our investigations into high-risk industries.About the Role:This is an...

  • Quality Control

    5 days ago

    Melbourne, Australia Australian Unity Full time

    **What makes us, us** Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and...

  • Quality Control Pns Analyst

    1 day ago

    Melbourne, Australia CSL Full time

    The Opportunity: We are looking for a Quality Control (QC) PNS Analyst to join our Quality Control, Products of National Significance (PNS) team at our Woodend site. You will support the teams within the Quality Control (QC) Group to enable testing of product in accordance with the code of Good Manufacturing Practice (GMP). This is a permanent opportunity...

  • Associate Director, Quality Control

    5 days ago

    Melbourne, Australia Moderna Full time

    **The Role**: Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners...

  • Quality Control Support Chemist

    1 day ago

    Melbourne, Victoria, Australia Duluxgroup Ltd. Full time

    Our company:We help our consumers to imagine and create better places and spaces in which to live and work.DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes.Headquartered at Clayton in Victoria, DuluxGroup operates 22 main manufacturing sites, more than a dozen distribution centres and...