Quality Control

1 week ago

Melbourne, Australia Probe CX Full time

**Why Probe?**

Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

Step into the Quality Control & Field Services Coordinator position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.

In this exciting opportunity, you will work within our Process Serving team who provides service of Legal Documents Australia Wide. You will work closely with the field agents to arrange service of the documents and ensure adherence to client and legal requirements.

Collaborating closely with your Team Leader, you'll strive to meet quality assurance targets and achieve performance goals, with ample opportunities for growth within this role through team meetings, one-on-one coaching and skill development sessions.

**Key Details**
- Location | Melbourne CBD
- Monday to Friday | 8:30am to 5pm | No weekends
- Australian Citizenship
- Successful applicants will be required to complete a Nationally Coordinated Criminal History Check and PEIC clearance

**Key Responsibilities**
- Reviewing final file notes to ensure a high level quality of service provided to the client throughout and providing feedback to peers on any errors made
- Checking affidavits of service and affidavits of attempt executed by process servers, ensuring compliance with legislation and client requirements
- Drafting detailed affidavits in relation to investigations undertaken by enquiry agents
- Running a daily report on the file management system following up field agents pending matters
- Communicating with field agents, clients and other internal and external stakeholders
- Uploading new Process Serving matters into the system, drafting affidavit templates and issuing to field agents
- Liaise with clients to ensure satisfaction on all files
- Data entry is performed with high accuracy
- Adhere to clients service level agreements and turnaround times

**About You**:

- You are self-motivated, reliable and have a positive “Can Do” attitude;
- You have superior attention to detail;
- You have Exceptional communication with the ability to interact with various stakeholders,
- Strong computer skills
- You are very organised with excellent time management skills; and
- Previous legal secretarial/administration experience is highly favourable

If you enjoy administrative challenges, and possess strong interpersonal skills to engage effectively with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you.
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

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