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**Introduction**:
The GIANTS are on an exciting journey both on and off the field. With teams in the AFL, the AFL Women’s League and Super Netball competitions, the GIANTS truly are a club like no other.
On field, the AFL team has quickly grown into one of the competition’s most exciting teams with several players becoming household names across the country. Likewise, the on-field achievements of our AFL Women’s and GIANTS Netball teams are seeing the club connect with more fans and followers than ever before.
Off field, the club’s exciting, innovative, and fresh brand is growing as it engages with members, fans, the community and key stakeholders across Western Sydney, Canberra and Nationally.
The GIANTS’ AFL and AFL Women’s teams are based at the club’s elite training and administration facility in Sydney Olympic Park, with GIANTS Netball based adjacent at Netball Central.
At the heart of our brand, there’s a GIANT in all of us, is the belief that everyone is a GIANT and by living our values and commitments we will deliver on our purpose - To create a club like no other that delivers the best family entertainment, wins premierships and enriches the lives of people in Western Sydney, Canberra and broader communities.
**Description**:
A broad and exciting opportunity available to join the Consumer Team as a Fan Engagement Casual to assist us in delivering unforgettable experiences and drive the GIANTS brand across new audiences. If you have a passion for sports and providing the best customer service then you are the right person for the role.
You do not need to be an AFL fan to excel in this role, we need casuals with new ideas and excited to learn more about the world of professional sports.
POSITION PURPOSE
GIANTS Fan Engagement Casuals will support the broader Consumer Business team in driving key fan outcomes. This hands-on role, will assist with the delivery of match day and events as well as having exposure to membership sales and servicing and understanding the merchandise component of the consumer team.
This is an exciting role for someone who is interested in a career in sports and wants to gain experience in working for a professional sporting club.
ABOUT THE ROLE
Support the event set up and pack down process across a variety of GIANTS events including GIANTS home games at GIANTS Stadium and on occasion Manuka Oval
Be a key GIANTS ambassador and support across our roaming Street Team to connect with broader audiences
Assist with event planning including liaising with suppliers and developing venue plans
Participate in ideation of innovative and engaging concepts for GIANTS events
Provide unparalleled customer service to a wide range of stakeholders. i.e. members, fans, and corporate guests.
Using highly engaging customer service skills, assist in creating long lasting fandom within the GIANTS database.
Providing support to the Membership lifecycle with key retention and loyalty program activities.
Handling customer enquiries and performing outbound calls.
Group prospecting and servicing
Basic administration tasks including record keeping
Hours for this position will vary, however availability during the week and weekend is preferred.
