Assistant, Membership

5 days ago

Sydney Olympic Park, New South Wales, Australia Royal Agricultural Society of NSW Full time

About The Role
We're seeking an enthusiastic Membership Assistant to provide prompt and professional service to RAS Members across phone, email and in-person channels, while supporting day-to-day administration of membership products and services. You'll play a hands-on role in processing applications and renewals, member card distribution, daily reconciliations, and member engagement - especially during the Sydney Royal Easter Show.

Key Responsibilities

  • Respond to enquiries from new, existing and prospective Members by phone, email and in-person, delivering friendly, efficient service.
  • Process membership applications and renewals, including EFTPOS/cash handling and accurate data entry; reconcile daily transactions.
  • Coordinate member card distribution and assist with member functions and promotions during the Show.
  • Follow RAS policies, procedures and customer service standards.

About You

  • Organised multi-tasker with excellent time management, attention to detail and a "can-do" attitude.
  • Team-oriented, adaptable and reliable; calm under pressure and committed to great service.
  • Clear written and verbal communicator with sound numeracy and basic accounting understanding.

Qualifications & Experience
Essential

  • 2+ years' customer service experience in a high-pressure environment.
  • 12+ months' administration and/or database experience; strong data entry skills.
  • Proficiency with Microsoft Outlook, Word and Excel (intermediate level)
  • Experience handling EFTPOS and cash during application/renewal processing.

Desirable

  • Experience in membership services, events, or not-for-profit environments.
  • Familiarity with CRM platforms and reconciling daily takings.

Working Hours
Outside Show period: As required within core business hours 8:30am-5pm During the 2026 Sydney Royal Easter Show, commitment is essential for the full duration, including weekends and public holidays. Shifts may vary between 7:30 and 22:00.

Why Join the RAS
At the Royal Agricultural Society of NSW, we're proud of our 203-year legacy of promoting agriculture, supporting communities, and delivering programs that make a meaningful difference. Enjoy a standout range of benefits—from salary packaging and wellbeing days to free parking, event tickets and meals during the Show, paid Show Days, learning opportunities, and more—all in a workplace that rewards, supports and celebrates its people.

About The Royal Agricultural Society Of NSW
Since 1822, the RAS has supported and celebrated Australian agriculture through the Sydney Royal Easter Show, Sydney Royal competitions, the RAS Foundation and a wide range of education and community programs.

Our values guide how we work: Respect | Ownership | Achievement | Honouring our Past | Embracing our Future.

Diversity & Inclusion
We value diversity and encourage applications from people of all backgrounds.

How To Apply
Click APPLY NOW and submit your resume and a brief cover letter outlining your interest and suitability for the Assistant, Membership position.

Please note: No recruitment agencies.

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