Senior Ticketing Manager
2 days ago
Senior Ticketing & CRM Manager, Clerk Grade 9/10
Full-time, Temporary (up to 4 years)
Powerhouse
The Senior Manager plays a crucial role in Powerhouse Renewal, establishing and delivering new capabilities in customer management, technology, and communications. The role leads the team and works alongside the Powerhouse program, marketing, digital and technology teams to continuously improve the customer journey to increase engagement, satisfaction, commercial outcomes, and repeat visitation through ticketing, membership, customer relationship management, commercial stakeholder management, bookings and enquiries. The role leads the relationship with and optimises the Powerhouse ticketing and customer relationship management platform – Tessitura. The role has accountability for delivering the framework of policies, procedures and ways of working alongside the teams that deliver the highest quality ticketing, booking, box office and customer communications with a focus on accessibility, inclusion, cultural safety and exceptional customer service.
About Powerhouse
Through the renewal and across its platforms, Powerhouse will redefine museums in the 21st century by renegotiating the terms of engagement with communities, radically returning to and reckoning with its legacy as a museum of industry and fortifying its vital role in the cultural and economic ecosystems of NSW, Australia and the world. The Powerhouse, one of Australia's oldest and most important cultural institutions, continues the delivery of its renewal program across its five platforms, Powerhouse Parramatta, Powerhouse Ultimo, Powerhouse Castle Hill, Sydney Observatory and Powerhouse Digital, our space to tell stories and provide new levels of access to the Powerhouse Collection of over 500,000 objects. To find out more, take a tour through
Position Description:
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Candidate Guide:
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To Apply:
Please submit a CV and Cover letter through the iWorkforNSW site
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in regional locations.
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