IT Service Desk Support

20 hours ago

Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time

**Some of our great benefits**:

- Sydney Royal Easter Show complimentary tickets and meals
- Staff draws to win tickets to Sydney Showground events
- 15% Staff discount at onsite cafe 'Uptown Charlies'
- Free Onsite Parking
- Work lifestyle flexibility
- Salary packaging
- Salary protection insurance
- Subsidised Superannuation life insurance premiums
- Staff engagement events & Wellness programs
- Exclusive membership program for employees of Sydney Olympic Park

**About the role..**

We are seeking an IT professional with some experience in information technology to provide exceptional support to the Royal Agricultural Society of NSW (RAS) and Sydney Showground staff, clients and event partners.

This role is responsible for monitoring and maintaining the service desk enquiries and support requests.

The role involves, but is not limited to:

- Providing excellent customer service to internal customers through multiple channels including face to face, phone, Team viewer, self-service
- Monitor and maintain the service desk, responding in a timely manner
- Identify and diagnose issues and problems and escalate issues when necessary
- Provision and roll out end user devices such as workstations, mobile devices, VoIP phones, printers, etc.
- Provide support to Manager, Information Technology
- Manage user accounts and network security, including on and off boarding staff
- Assist with general administration duties as required

**About you**

You will be someone who:

- Has a minimum 2 years’ experience in information technology
- Microsoft 365 and Office 365 certification, preferred
- Has a passion for technology and is eager to develop their IT skills
- A quick learner with energy, enthusiasm and attention to detail
- Knowledge of Microsoft Office 365 tools including Teams, Word, Excel and Outlook
- Thorough knowledge of up-to-date Windows operating system
- Use of Service Desk tool such as JIRA
- Have a customer service focus, highly motivated, highly adaptable and a problem solver
- Excellent communicator both verbally and in writing

**About us **.

The Royal Agricultural Society of NSW (RAS) organises events, and competitions, acts as a guardian for the state’s agricultural heritage, celebrates Australia’s achievements in agriculture and works to promote the viability of rural communities by ensuring that Australia remains a thriving and innovative agricultural producer.

We manage the Sydney Royal Easter Show, Sydney Royal competitions, the RAS Foundation, Australasian Animal Registry and the Sydney Showground. The RAS has a team of over 130 full-time staff and an indispensable pool of casual staff who work on the Easter Show, and other Sydney Showground events.

RAS is an equal opportunity employer that respects and values the contribution and diversity of all our people. Our success depends on strong individual commitment and our ability to work as a team.

**How to Apply**

**APPLY NOW

  • Service Desk Analyst

    1 week ago

    Norwest Business Park, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • IT Service Desk and Delivery Manager

    3 hours ago

    Sydney Olympic Park, Australia Flourish Australia Full time

    **Flourish Australia has an exciting new opportunity for an IT Service Desk and Delivery Manager** to join our Support Hub team at Sydney Olympic Park!**: The position available is: - **Full-time (76 hours/fortnight)**: - **Working Monday to Friday**: - **Based in Sydney Olympic Park with flexible working from home arrangements available**: -...

  • Service Desk Team Lead

    4 days ago

    Sydney, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working...

  • Service Desk Analyst

    1 week ago

    Sydney Olympic Park, Australia My NRMA Full time

    **Company Description** The NRMA acknowledges the Traditional Custodians of the land and waterways on which our business operates. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging. Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for...

  • Service Desk Analyst

    1 week ago

    Sydney Olympic Park, Australia NRMA Motoring & Services Full time

    **About Us** We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're...

  • IT Service Desk Officer

    20 hours ago

    South Sydney, Australia Clicks IT Recruitment Full time

    My client, based in the Sutherland Shire, is looking for a self motivated and enthusiastic service desk analyst to join their team on an initial 6 month contract. Australian Citizenship required and they are looking for people to start ASAP. Overview 6 month initial contract (Likely extension) 5 days a week on-site between 8am-5pm, Monday to Friday ASAP...

  • Level 3 Service Desk Technician

    2 weeks ago

    Sydney, Australia Emerging IT Full time

    Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team. - In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries. -...

  • Service Desk Analyst L1

    2 weeks ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...

  • IT Operations

    20 hours ago

    Sydney, Australia Latitude IT Full time

    Join a globally renowned premier brand in the Digital Agency landscape - Work in a Apple / MAC technology environment - Good opportunity to learn new skills and be mentored by experienced colleagues Reporting to the Technology Director, but with day-to-day advice and guidance coming from the Senior IT Operations Analyst in the team who will guide you...

  • Service Desk Manager

    4 days ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **Permanent Full Time**: - **Sydney CBD Office Location**: - **Flexible/Hybrid Working Arrangement** Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Service...