Instructional Designer

3 days ago

Melbourne, Australia GMT People Full time

6 month contract
- Hybrid work arrangements
- University sector - Melbourne

**About the Role**:
Our client is a leading university currently implementing Salesforce to consolidate systems and streamline processes.

They are seeking a confident **Instructional Designer** and **Facilitator** who’s comfortable speaking to end users and ensuring all training responds to everyone’s needs.

You'll enjoy training in a classroom environment and engage successfully with all delegates (with hybrid training required at times).

**What your day will look like**:

- Develop and deliver training for end user groups, both on-line and facilitator lead as required
- Experience in developing and delivering training across business processes and related IT Systems via electronic and digital channels using Agile Methodology
- Transitioning of project learning artefacts into BAU and induction programs
- Work closely with Change Managers to develop Training Strategy and Training Needs Analysis Delivery Schedule
- Develop the Training Plan including identification of learning outcomes, determining appropriate delivery method considering team sizes, need for refresher training and potential for scalability

**Skills required**:

- Salesforce implementation experience is essential due to the nature of the delivery
- Experience using a range of digital formats (Articulate. Camtasia, Snagit, Captivate etc) to develop a range of learning materials
- Troubleshoot system problems and escalate to the vendor where appropriate
- Use of JIRA, Confluence, LMS (TrainMe and Canvas) CRM (Salesforce, Microsoft Dynamic) Fonteva,
- Experience working across multiple environments using different roles and permission sets
- Environment data set-up for content development and training delivery

**Knowledge**:

- Content development lifecycle and version control
- Branding and templates
- Change management methodologies (i.e. Prosci)
- Solid understanding of Design Thinking, HCD methodologies, Instructional Design Models, and other theories 70:20:10

**Work From Home**:

- Hybrid - 3 days on site / 2 days WFH - flexible as required.
- For more information contact Erin 0262010106 or Ashleigh 0262010109 / 0386139999.

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