Instructional Designer

1 day ago

Melbourne City Centre, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne CBD

**Salary**

ASAP start, flexible working

**Job Type**

Full Time

**Ref**

BBBH93605_1672714803

**Contact**

Carly Llorente

**Posted**

about 5 hours ago

This leading University is currently seeking an experienced Instructional Designer for their large CRM transformation program, consolidating numerous CRM systems, and introducing Salesforce across the entire University.

As the Instructional Designer you will develop and deliver training for end user groups, both on-line and facilitator lead as required. You will be a confident facilitator who's comfortable speaking to end users and ensuring all training responds to everyone's needs.

**Key activities**
- Develop and deliver training for end user groups, both on-line and facilitator lead as required
- Work closely with Business Analysts to develop and align Work Instructions to Business Processes
- Analyse requirements and methodically develop instruction materials to match learning needs
- Develop and deliver training across business processes and related IT Systems via electronic and digital channels using Agile Methodology
- Transition project learning artefacts into BAU and induction programs
- Develop or update work instructions (including instructional videos) where required
- Troubleshoot system problems and escalate to the vendor where appropriate

**Skills and experience**
- Extensive background and experience in Learning and Development
- Salesforce implementation experience is essential due to the nature of the delivery
- Experience using a range of digital formats (Articulate. Camtasia, Snagit, Captivate etc) to develop a range of learning materials
- Knowledge of JIRA, Confluence, LMS (TrainMe and Canvas) CRM (Salesforce, Microsoft Dynamic) Fonteva
- Experience working across multiple environments using different roles and permission sets
- Loves training in a classroom environment and engages successfully with all delegates (with hybrid training required at times)
- Solid understanding of Design Thinking, HCD methodologies, Instructional Design Models, and other theories

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