Lending Services Administration Officer

2 days ago

Wollongong, Australia IMB Bank Full time

**Full time, permanent**:

- ** Flexible/hybrid working arrangements available**:

- **Great supportive culture and work environment**

Established over 140 years ago, IMB Bank is a leading member-owned challenger bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off. An award winning and growing organisation, we’ve donated more than $10 million through our Community Foundation to over 750 projects in the communities in which we live.

We are now looking for customer focused individuals to join our successful team during an exciting period of digital and lending transformation.

As an integral part of our Lending Services Administration Team, you will act as the first point of contact between IMB branches, Lenders, Managers, Assessors and our lending customers in all facets of the mortgage administration process, ensuring all loans and accounts are administered and funded promptly. With four components to this role, Member Support, Mortgage Accounts, Settlements and Securities, you will be responsible for:

- Providing advice and assistance to our loan customers and staff regarding loan payout figures, break out costs, loan statements, loan terms, lump sum payments and any other mortgage related enquiries
- Calculating and processing interest reconstructions to mortgage accounts
- Actioning and preparing requests to discharge securities
- Attending to settlements including liaising with solicitors and mortgagees
- Arranging for production of documents for registration
- Daily loan funding
- Maintenance of various reports.

**The person**:

- Administration skills with a strong eye for detail
- A positive and can do attitude and who genuinely enjoys helping others and working together to achieve common goals
- The ability to identify issues/roadblocks and work through to effective solutions
- The genuine desire to learn and a mindset for continuous improvement
- A high level of computer/digital literacy, particularly MS Office
- Effective communication skills both verbally and written, in particular dealing with Third Parties/Legal Representatives
- The ability to organise and prioritise work to meet deadlines within a structured and regulated banking environment
- Experience within a retail banking environment and in particular home lending or settlements is advantageous.

Flexible working arrangements are available with the opportunity to work both from home (post the probation period) and our purpose built state of the art Head Office in Wollongong. With an agenda of growth and continuous improvement, full training is provided with opportunities for skill development and career growth in an inclusive culture that is dynamic, genuinely supportive, and committed to the safety and wellbeing of its people.

Location: Wollongong

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