Lending Services Administration Officer

18 hours ago

Wollongong City Council, Australia IMB Bank Full time

- 12-month contract, with possibility of ongoing employment
- Full time with hybrid working options
- Wollongong based - state of the art facilities
- Lending Administration service and support
- Supportive culture and great career pathways

Due to internal promotions, ourLending Services Administrationteam are looking for a customer focused individual to assist our members in achieving their financial dreams. As an integral part of this dynamic and successfulteam, you will act as the first point of contact between IMB branches, Lenders, Managers, Assessorsand ourlending customersin all facets of themortgage administrationprocess. With four components to this role, Member Support, Mortgage Accounts, Settlements and Securities, we welcome your experience within a retail/commercial banking environment to assist us in ensuringall loans and accountsare administeredand funded promptly.

The role

- Providing advice and assistance to ourloan customers and staff regarding loan statements andterms, payout figures, break out costs, lump sum payments and any other mortgage related enquiries
- Calculating and processing interest reconstructions to mortgage accounts
- Processing mortgage insurance payments and refunds related to loan applications
- Actioning and preparing requests to discharge securities
- Attending to settlements including liaising with solicitors and mortgagees
- Arranging for production of documents for registration
- Daily loan funding
- Maintenance of various reports.

We welcome applications from candidates who meet all or some of the following criteria including

- Administration skills with a strong eye for detail
- A positive and can do attitude and who genuinely enjoys helping others and working together to achieve common goals
- The ability toidentify issues/roadblocks and work through to effective solutions
- The genuine desire to learn and a mindset for continuous improvement
- A high level of computer/digital literacy, particularly MS Office
- Effective communication skills both verbally and written, in particular dealing with Third Parties/Legal Representatives
- The ability to organise and prioritise work to meet deadlines within a structured and regulated banking environment
- Experience within a retail/commercial banking environment and in particularresidential lending or PEXAsettlements is advantageous.

The IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning andgrowing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB benefits include:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills andexperience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchase leave options
- Paid parental leave.

Apply now by following the prompts. Applications close 26th October,2025. For further information contact Holly Filmer, Team Leader- holly.filmer@imb.com.au. Email applications are unable to be accepted.

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