Lending Services Administration Officer

2 weeks ago

Wollongong, Australia IMB Bank Full time

**Wollongong based - state of the art facilities**:

- ** Lending Administration service and support**:

- ** Supportive culture and great career pathways**

Our **Lending Services Administration** team are looking for a customer focused individual to assist our members in achieving their financial dreams. As an integral part of this dynamic and successful team, you will act as the first point of contact between IMB branches, Lenders, Managers, Assessors and our lending customers in all facets of the **mortgage administration** process.** With four components to this role, Member Support, Mortgage Accounts, Settlements and Securities, we welcome your experience within a retail/commercial banking environment to assist us in ensuring all loans and accounts are administered and funded promptly.

**The role**
- Providing advice and assistance to our loan customers and staff regarding loan payout figures, break out costs, loan statements, loan terms, lump sum payments and any other mortgage related enquiries
- Calculating and processing interest reconstructions to mortgage accounts
- Actioning and preparing requests to discharge securities
- Attending to settlements including liaising with solicitors and mortgagees
- Arranging for production of documents for registration
- Daily loan funding
- Maintenance of various reports
- Part time - 22.5 hrs per week, Tuesday, Wednesday, Thursday.
- Administration skills with a strong eye for detail
- A positive and can do attitude and who genuinely enjoys helping others and working together to achieve common goals
- The ability to identify issues/roadblocks and work through to effective solutions
- The genuine desire to learn and a mindset for continuous improvement
- A high level of computer/digital literacy, particularly MS Office
- Effective communication skills both verbally and written, in particular dealing with Third Parties/Legal Representatives
- The ability to organise and prioritise work to meet deadlines within a structured and regulated banking environment
- Experience within a retail/commerical banking environment and in particular residential lending or PEXA settlements is advantageous.

**The IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB benefits include:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchase leave options
- Paid parental leave.

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