Customer Service Manager

7 days ago

Greater Adelaide SA, Australia Om Packaging Full time

We are seeking experienced, qualified and passionate skilled person to fit into the role of Customer Service Manager. The tasks of the role are to implement and ensure ultimate quality of service by receiving feedback from the customers and liaise with relevant professions if required.

We seek for a person who has an extensive experience and knowledge in strategic customer relationship management; and the work required will be as follows:

- Manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively
- Develop and review customer relations policies, programs and procedures concerning customer relations and goods and services provided
- Plan, put into place and manage after-sales services, and continually improve these services
- Talk to other staff within other organizational units, and to service agents and customers to identify and respond to issues and expectations
- Ensure the organization complies with established product and service quality standards
- Identify, qualify, develop and present propositions/solutions that meet and/or exceed the needs of the customer.
- Strategically assess accounts and develop new revenue streams based on customer requirements
- Implementing CRM (Customer Relationship Management) software to ensure that all staffs are connected, so feedbacks or communication can be received in time to ensure customer satisfaction.

**Requirements**:

- Bachelor Degree Qualification.
- Minimum 2 years experience in Customer Service Management.
- Good communication and interpersonal skills
- Able to work as part of a team, friendly, helpful and patient. Able to project a professional manner at all times
- Able to remain calm in stressful situations

Pay: $75,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

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