Customer Service Officer

4 days ago

Greater Adelaide SA, Australia Northline Full time

**Job no**: 494798
**Work type**: Permanent Full Time, Permanent Part Time
**Location**: SA - Adelaide
**Categories**: Other

Northline are looking for a Customer Service Officer to join our Adelaide Team for a 12 month secondment commencing late May 2025. This role is central to improving customer satisfaction and ensuring seamless communication between our Branches, Client Services, Sales, Account Management, and most importantly, our customers.

As a Customer Service Officer, you will play a pivotal role in driving _Customer Delight_ through a variety of responsibilities aimed at enhancing the customer experience. From managing new customer inductions to proactively resolving freight issues, your efforts will help ensure smooth, positive interactions for both internal and external stakeholders.

**Key Responsibilities**:

- New Customer Inductions: Ensure smooth and hassle-free onboarding for new customers by overseeing first consignment procedures.
- Damage and Misdirect Management: Handle freight damage cases and misdirects swiftly, ensuring prompt resolutions and communication with relevant teams.
- Freight Management: Take responsibility for managing quarantined freight and rectifying paperwork discrepancies, ensuring issues are resolved in an efficient and timely manner.
- Collaboration with Sales and Operations: Serve as the key contact for the Sales team, providing updates and monitoring freight movement with a focus on customer satisfaction.
- Accurate Reporting: Complete daily reports on the Held-Over list, providing proactive communication to branches and clients.
- Customer Communication: Reach out to customers to manage freight held at the depot and arrange collection or delivery, ensuring timely updates.

**Key Competencies & Technical Requirements**:

- A strong commitment to Health, Safety & Environment practices.
- A customer-focused approach with excellent problem-solving skills and the ability to manage sensitive situations with professionalism.
- Previous experience in customer service, with a proven track record of managing relationships and meeting KPIs.
- Ability to communicate effectively with internal and external stakeholders.
- High attention to detail with strong time management and organisational skills.
- Proficiency with Microsoft Office suite and strong data entry capabilities.

**Advertised**: 28 Apr 2025 Cen. Australia Standard Time
**Applications close**:

  • Customer Service Officer

    3 days ago

    Greater Adelaide SA, Australia Vinidex Pty Ltd (Australia) Full time

    About Us Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing...

  • Customer Service Officer

    20 hours ago

    Greater Adelaide SA, Australia Downer Group Full time

    Opportunity to work with a great team on the SAHA Contract - Monday - Friday - Adelaide Office CBD - On-going training and career development - Attractive hourly rate! We have an opportunity for Operational Support Administrator to join the team member in Adelaide, SA. In a helpdesk environment, the Operations Support Administrator is responsible for...

  • Customer Service Officer

    21 hours ago

    Greater Adelaide SA, Australia Housing Choices Australia Full time

    **Introduction**: Customer Service Officer **Location**: Adelaide **Employment type**: Permanent Full Time **Salary**: $ 78,211 plus 12% superannuation and salary packaging Make a difference where it matters most At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed...

  • Customer Service Officer

    1 week ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Bank SA Elizabeth branch**: - **Permanent part time role - 33.5 hours per week**: - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of Bank SA. We want to help all of our customers with all of their banking. Not just...

  • Customer Service Officer

    1 week ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer You will be the face of Bank SA helping our customers reach their financial objectives! - **Join a supportive team in our Ceduna, SA branch - **Permanent part time role - 12.5 hours per week - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of Bank SA....

  • Customer Service Officer

    2 weeks ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - Kingscote - **6-month contract opportunity available at BankSA's Kingscote branch!**: - **Maintain a great work / life balance in this part-time customer service role**: - **Bring your best-self to connect with customers from all walks of life!**: - **Hours: Mon, Wed & Fri 9am - 4:15pm** As one of South Australia's largest...

  • Customer Service Officer

    4 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - Reynella - **Permanent part-time role available at BankSA's Reynella branch!**: - **Start your career with a bank that serves one in four South Australians**: - **Maintain a great work / life balance in this part-time customer service role**: - **Bring your best-self to connect with customers from all walks of life!**: -...

  • Customer Service Officer

    3 days ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - Berri - **Permanent part-time role available at BankSA's Berri branch!**: - **Start your career with a bank that serves one in four South Australians**: - **Hours: Wed & Thu 9.15am - 4.15pm & Fri 9.15am - 5.15pm**: - **Maintain a great work / life balance in this part-time customer service role**: - **Bring your best-self to...

  • Customer Service Officer-1

    3 days ago

    Greater Adelaide SA, Australia Vinidex Pty Ltd (Australia) Full time

    About the Company: Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based...

  • Customer Service and Support Officer

    2 weeks ago

    Greater Adelaide SA, Australia HAYS Full time

    Join a Federal Agency as a Customer Service Officer. Call centre experience required,12-month contract **Your new company** You will be joining a reputable Federal Government Department that is responsible for issuing secure documents and providing consular services to Australian citizens. You will be part of a dynamic and diverse team that values...