Customer Service Coordinator

**HospEquip** is a privately owned company that is rapidly expanding into the Healthcare sector and is a leading supplier of equipment into the Hospital, Aged Care and Community Markets.

Due to our continued expansion, we are seeking a self-motivated, customer-focused person to join

Our high-performance culture focuses on empowerment, goal attainment, productivity, continuous improvement, developing leadership capability and a superior workforce.

**You will be responsible for**:

- Handling a high volume of calls and enquiries, always striving for a first point of call resolution and an excellent experience.
- Accurate and timely processing of customer orders using SAP CRM.
- Accurate and timely processing of EDI orders from external customers.
- Maintain customer interaction records in CRM.
- Liaise with customers regarding back-order status and pricing discrepancies.
- Liaising with sales teams, the logistics department and warehouses to provide relevant information for fulfilment of customer orders/enquiries.
- Process all customer returns using SAP CRM.
- Investigate customer enquiries and respond to customer requests.
- Investigate customer account disputes and arrange credits, where necessary.
- Assist with reception duties including but not limited to mail, phone queue coverage and announcements.
- Adhere to satisfactory BCM and SAP invoice accuracy service level agreements as advised by Senior Manager, Customer Engagement.
- Attend Customer Service Info and Team Toolbox sessions.
- Complete ad hoc reporting.
- Appointment of specialized duties based on specific customers and/or products.
- Assisting sales team in preparing quotes, offering product guidance, and fielding general enquiries.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems to maintain sales records, customer and supplier pricing files, and preparing both internal & external reports.
- Assisting in the preparation of tenders and large contracts.
- Attending to customer showroom enquiries.
- Administration of NDIS sales.
- Administration of customer rentals.
- Administration of DVA sales.
- Excellent communication skills to communicate effectively with Customer (written and oral).
- Exceptional time management skills.
- Excellent problem solver and the ability to troubleshoot issues for customers on the phone.
- General professionalism and confidentiality.

**About you...**

At HospEquip, our values are linked to four key areas of our business: Innovation, Collaboration, Ownership, and Good Business. Resonating with our values and the care we have for our people; you will need to work closely with your team and management.

**Experience required**:

- At least 2 years of previous Customer Service experience
- SAP or other ERP System experience.

**Interested?**

An attractive Salary Package will be negotiated with the successful applicant. If this sounds like the opportunity for you, please submit your Resume and Covering Letter via our applicant portal.
- Full Australian Permanent Work Rights
- Interview availability.
- Notice period/start date.

At HospEquip, we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
- It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer._