Customer Service Officer

1 day ago

Bayswater, Australia AMA Collision Full time

2024 Bodyshop Award Winner - Best Workplace (MSO)
- Permanent position, Monday to Friday - no weekends
- Welcoming team, modern technology

Gemini Wantirna has a strong focus on team culture, with a free barbeque and a free hearty breakfast once per month. The team of 14 is backed by the latest repair equipment, including a state-of-the-art new Car-O-Liner CTR 9 Inverter Spot Welder with four Car-O-Liner systems. The site is clean, tidy and easy to reach from the Mountain Highway, with on-site parking for staff.

**The Opportunity**:
We have an exciting opportunity for a Customer Service Officer to join the team at Gemini Wantirna, Bayswater.

In this role, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Permanent position. Monday to Friday. 40 hours per week.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
- Appropriate Australian work rights

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

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