Customer Services Professional

6 days ago

Bayswater, Australia Siemens Mobility Full time

We currently have a vacancy in our Customer Business Centre division of Siemens Ltd for a motivated and organised Customer Services Professional to join our team in our national head office in Bayswater, Victoria ion a 12 month fixed term maternity leave contract. Reporting to the Team Lead, you will be responsible for the customer interaction and experience within our Digital Industries Service/Repairs and Training portfolio. This role is responsible for all aspects of the customer interface - through communication and collaboration with internal and external customers/departments to ensure overall customer satisfaction throughout the lifecycle of the request. You will be responsible for receiving and transmitting accurate and reliable messages, tracking and scheduling of engineers, equipment, and recording all essential information to ensure an efficient service delivery to all customers. You will also be required to handle all inbound and outbound transactions (via phone/email) in a timely manner to ensure the Customer is satisfied with the resolution of their enquiry / fault. This role also includes but not limited commercial administration functions such as Invoicing, Debtor Enquiries, Service Contracts Management and Training Course Bookings. Field Service, Repair and Training are the main team interfaces and activities performed are based on these key areas. What are my responsibilities? Handle and evaluate inbound customer contact to ensure accurate assessment and resolution for each situation including schedule and dispatch, parts ordering Provide outstanding service to a high level of customers Manage work schedules of our Field Service & Repair Engineers and keep customers informed of the progress of their requests Training Department - responsible for partial administration of training bookings. Effectively liaise with external and internal stakeholders, including Customers, Team Leads, Support Engineers, Field Service Technicians and Sub-Contractors Maintain an accurate and up to date file management system to log, follow-up, close and archive any customer requests Process associated administrative tasks such as invoicing and reporting The successful candidate will be an excellent communicator, with a high level of written and verbal communication skills. You will have proven customer service skills in scheduling and dispatching field service engineers and repair activities, as well as outstanding attention to detail and analytical skills in order to provide and negotiate proper course of action as per customer requirements. Critical to the success of this role is excellent time management skills, with the ability to prioritise and allocate tasks efficiently and effectively and strong IT skills - SAP knowledge would be beneficial, but not essential. In return, we offer a positive team culture, a flexible working model and the opportunity to grow your career with an industry leader. Organization: Digital Industries Company: Siemens Ltd. Experience Level: Early Professional Full / Part time: Full-time

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