Customer Services Support Operator

6 days ago

Bayswater, Australia Siemens Full time

We currently have a vacancy in our Customer Business Centre division of Siemens Ltd for a motivated and organised Customer Services Professional to join our team in our national head office in Bayswater, Victoria ion a 12 month fixed term maternity leave contract. Reporting to the Team Lead, you will be responsible for the customer interaction and experience within our Digital Industries Service/Repairs and Training portfolio.

This role is responsible for all aspects of the customer interface - through communication and collaboration with internal and external customers/departments to ensure overall customer satisfaction throughout the lifecycle of the request.

This role also includes but not limited commercial administration functions such as Invoicing, Debtor Enquiries, Service Contracts Management and Training Course Bookings.

Field Service, Repair and Training are the main team interfaces and activities performed are based on these key areas.

What are my responsibilities?
- Handle and evaluate inbound customer contact to ensure accurate assessment and resolution for each situation including schedule and dispatch, parts ordering
- Provide outstanding service to a high level of customers
- Manage work schedules of our Field Service & Repair Engineers and keep customers informed of the progress of their requests
- Training Department - responsible for partial administration of training bookings.
- Effectively liaise with external and internal stakeholders, including Customers, Team Leads, Support Engineers, Field Service Technicians and Sub-Contractors
- Maintain an accurate and up to date file management system to log, follow-up, close and archive any customer requests
- Process associated administrative tasks such as invoicing and reporting

In return, we offer a positive team culture, a flexible working model and the opportunity to grow your career with an industry leader.

**Organization**: Digital Industries

**Company**: Siemens Ltd.

**Experience Level**: Early Professional

**Full / Part time**: Full-time

  • Customer Service Coordinator

    2 weeks ago

    Bayswater, Australia Siemens Full time

    We have an exciting opportunity available for a motivated Customer Service Coordinator to join our team based in Bayswater, VIC on a 12 month fixed term contract. Reporting to the Service Operations Team Leader, this role provides administrative and customer support within the Smart Infrastructure Team. Operating hours for this team are currently Monday -...

  • Production Operator

    2 weeks ago

    Bayswater, Australia Transcend Managed Services Full time

    Based in Bayswater,VIC - $30-$39 per hour +OT +Weekends - Good working culture and clean facility A world leader in manufacturing and servicing of conveyor belts. We pride ourselves on providing quality solutions to all of our customers, whilst maintaining the highest standard of workplace safety and culture for our people. - Based in Bayswater, VIC -...

  • Customer Service Officer

    1 week ago

    Bayswater, Australia Dowell Windows Full time

    _Founded in 1860, Dowell Windows has been in the building industry for over 160 years in the window manufacturing business. We are proudly Australian owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard._ Dowell Windows has an...

  • Customer Service Representative

    5 days ago

    Bayswater, Australia Exchange Depot Full time

    Exchange Depot is an Australian owned and operated company, dedicated to achieving a positive environmental and social impact by working with the Governments, Container Deposit Scheme, Containers for Change. We are proud to be running a variety of collection services such as Over the Counter Refund Points (depots), Bag drops and Commercial pick-up options...

  • Customer Service Officer

    2 weeks ago

    Bayswater, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Production Operator

    18 hours ago

    Bayswater, Australia Transcend Managed Services Full time

    $31 - $42 per hour + Weekends & O.T! - Bayswater Location! - Great culture and supportive leadership team! Are you a gun Machine Operator? Are you looking to join a company with awesome culture and great career stability and longevity? Our Client is the largest manufacturer of conveyor belts in the world and in Australia we manufacture high quality...

  • Customer Service

    2 weeks ago

    Bayswater, Australia Novonesis Full time

    **Are you ready for a new beginning?** We need your talent, knowledge and dedication to better our world with biology. **Our purpose points the way** In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And...

  • Service Support Coordinator

    6 days ago

    Bayswater, Australia Trend Windows & Doors Full time

    **About our Organisation** **Trend Windows and Doors**, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of a larger group which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower...

  • Disability Support Worker

    5 days ago

    Bayswater, Australia Help at Hand Support Services Full time

    Help at Hand Support Services, is looking for experienced Disability Support Workers who would like to join us and help make a difference to the lives of people with a disability. You will be providing a person-centred approach and your daily routine will depend on the person you are supporting. Every day could be different for you; one day you might be...

  • Production Operator

    1 week ago

    Bayswater, Australia Transcend Managed Services Full time

    Based in Bayswater,VIC - $35.36 per hour -$40 per hour +OT +Weekends - Good working culture and clean facility A world leader in manufacturing and servicing of conveyor belts. We pride ourselves on providing quality solutions to all of our customers, whilst maintaining the highest standard of workplace safety and culture for our people. Based in Bayswater,...