Customer Services Support Operator

2 weeks ago

Bayswater, Australia Siemens Full time

We currently have a vacancy in our Customer Business Centre division of Siemens Ltd for a motivated and organised Customer Services Professional to join our team in our national head office in Bayswater, Victoria ion a 12 month fixed term maternity leave contract. Reporting to the Team Lead, you will be responsible for the customer interaction and experience within our Digital Industries Service/Repairs and Training portfolio.

This role is responsible for all aspects of the customer interface - through communication and collaboration with internal and external customers/departments to ensure overall customer satisfaction throughout the lifecycle of the request.

This role also includes but not limited commercial administration functions such as Invoicing, Debtor Enquiries, Service Contracts Management and Training Course Bookings.

Field Service, Repair and Training are the main team interfaces and activities performed are based on these key areas.

What are my responsibilities?
- Handle and evaluate inbound customer contact to ensure accurate assessment and resolution for each situation including schedule and dispatch, parts ordering
- Provide outstanding service to a high level of customers
- Manage work schedules of our Field Service & Repair Engineers and keep customers informed of the progress of their requests
- Training Department - responsible for partial administration of training bookings.
- Effectively liaise with external and internal stakeholders, including Customers, Team Leads, Support Engineers, Field Service Technicians and Sub-Contractors
- Maintain an accurate and up to date file management system to log, follow-up, close and archive any customer requests
- Process associated administrative tasks such as invoicing and reporting

In return, we offer a positive team culture, a flexible working model and the opportunity to grow your career with an industry leader.

**Organization**: Digital Industries

**Company**: Siemens Ltd.

**Experience Level**: Early Professional

**Full / Part time**: Full-time

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