Customer Service Officer

2 days ago

Bayswater North, Australia IntoWork Australia Full time

**Location**:

- Bayswater North, Victoria**Category**:

- Call Centre and Customer Service

**Work type**:

- Permanent

**About Us**

**The Company**

Our client is a private telecommunications company with a strong large presence in the retirement and aged care sectors. They excel in delivering products such as voice, internet, Free to Air TV, FOXTEL and other services over their embedded fiber optic networks.

**The Role**

Our client have an extremely strong and proud presence in the BLUE CHIP customer space within this niche industry and are now looking for a Customer Service Officer to join their growing workforce. As a Customer Service Representative for our client and the first point of contact you will create or transform their experience, being professional, empathetic, friendly and informed in your approach.

**Responsibilities would include**
- Answering detailed product and service technical support questions
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions, processing customer accounts and filing documents
- Reading and learning scripts and or technical help processes
- Bayswater North location, Melbourne, Victoria

**Skills/Experience**
- Strong written and verbal communication skills
- Sound computer skills
- Confident phone manner for ingoing and outgoing calls and enquiries
- Basic data entry knowledge and experience
- Ability to multitask, prioritise and manage time effectively
- Ability to retain and recall important information
- Capacity to work independently or interactively with team members and have a proactive approach
- High aptitude for following communication guidelines, procedures, and policies

**Offering**
- Immediate start
- Great hours of work & hourly rate
- Permanent ongoing position
- Great working culture and environment

**What you need to do now**

**Job Information**:

- Job Reference: 200039440_1670990427
- Salary:

- Salary From: £50
- Salary To: £55
- Job Industries: Call Centre and Customer Service
- Job Locations: Bayswater North, Victoria
- Job Types: Permanent

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