P&C Specialist Advisor

Change people’s lives and we love what you do Cochlear develops world-leading medical devices that help people hear. As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity
We are seeking a passionate and experienced P&C Specialist Advisor to join our global team yet located in the Cochlear Brisbane Operations office (Newstead). This role plays a key part in enabling Cochlear’s culture and business priorities by delivering specialist policy, governance and process advice to Senior leaders, people managers and employees, located in Australia.

Responsibilities include yet are not limited to:
- Managing complex employee relations cases including performance and conduct.- Providing specialist policy, governance, and process advice across the employee lifecycle- Providing SME injury management and recovery-at-work processes, particularly within the QLD jurisdiction- Providing risk-based specialist advice in collaboration with the Employment Relations and WHS teams.- Driving continuous improvement in service delivery and internal customer experience

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
To be successful in this role you will be a confident and thoughtful advisor who thrives in complexity. You will make sound, timely decisions grounded in policy, legislation, and empathy—especially when navigating sensitive employee relations or injury management cases. You’re comfortable with ambiguity and adapt quickly, always maintaining composure and professionalism. You hold yourself and others accountable, ensuring outcomes are delivered with integrity and in line with organisational standards.

You will need to demonstrate experience in:

- Managing complex employee relations cases including performance and conduct matters
- Providing specialist policy, governance, and process advice
- Facilitating injury management and recovery-at-work processes
- Supporting organisational change through risk-based advice
- Driving continuous improvement in service delivery and internal customer experience
- Using data to inform prioritisation and monitor trends
- Collaborating across teams to scale consistent global solutions

Something extra to grab our attention

You’ll stand out if you bring experience managing psychological injury cases, and navigating complex scenarios within a global or matrixed organisation. Certifications such as Return to Work Coordinator Training, Mental Health First Aid, or a Diploma in Work Health and Safety will be highly regarded.

Why this role is for you?

If you're driven by purpose, thrive in complex and varied work, and want to make a meaningful impact on employee wellbeing and culture, this role offers the chance to grow professionally while contributing to Cochlear’s mission of helping people hear and connect.
- Cochlear Summary
- At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
- #CochlearCareers