P&C Specialist Advisor

Change people's lives and we love what you do Cochlear develops world-leading medical devices that help people hear. As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

The Opportunity

We're looking for a confident and experienced People & Culture Specialist Advisor to join our global team, based in our Brisbane Operations office. This role is pivotal in enabling Cochlear's culture and business priorities by delivering specialist policy, governance, and process advice to senior leaders, people managers, and employees across Australia.

This is not a generalist or business partnering role. Instead, it requires deep expertise in
employee relations, injury management, and policy advisory
within a complex, global corporate environment.

Please note:
This role does
not
include EBA negotiations or union bargaining.

Key Responsibilities:

• Manage complex employee relations cases, including performance and conduct matters.
• Provide specialist advice across the employee lifecycle, grounded in policy and legislation.
• Lead injury management and recovery-at-work processes, particularly within QLD jurisdiction.
• Collaborate with Employment Relations and WHS teams to deliver risk-based advice.
• Drive continuous improvement in service delivery and internal customer experience.
• Use data to inform prioritisation, monitor trends, and support decision-making.
• Partner across teams to scale consistent, globally aligned solutions.

About You
You are a thoughtful and strategic advisor who thrives in complexity and ambiguity. You bring a calm, professional presence to sensitive matters and make sound decisions rooted in policy, legislation, and empathy. You're comfortable working within a
shared services model
, supporting multiple regions and navigating matrixed structures.

To be successful, you'll need to demonstrate:

• Experience managing complex ER cases and navigating sensitive conduct and performance matters.
• Expertise in policy interpretation, governance, and process advisory.
• Strong capability in injury management and return-to-work coordination.
• Proven ability to support organisational change through risk-based advice.
• A track record of improving service delivery and internal customer experience.
• Comfort with data-driven decision-making and trend analysis.
• Experience collaborating across teams in a global or matrixed organisation.

Bonus Qualifications:

• Experience managing psychological injury cases.
• Certifications such as Return to Work Coordinator Training, Mental Health First Aid, or a Diploma in Work Health and Safety.

Why Join Us?
If you're driven by purpose, thrive in complex and varied work, and want to make a meaningful impact on employee wellbeing and culture, this role offers the chance to grow professionally while contributing to Cochlear's mission of helping people hear and connect.

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Cochlear Summary

Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha). If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Desired Skills and Experience
This role is pivotal in enabling Cochlear's culture and business priorities by delivering specialist policy, governance, and process advice to senior leaders, people managers, and employees across Australia