IT Customer Support Officer

2 weeks ago

Macquarie Park, Australia Transport For NSW Full time

Organisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: 84049- Employment Type: Fixed Term Full-Time- Salary Range: $97279.0-$107007.0**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

**The opportunity**

Right now, we have a 12 month fixed term full time contract opportunity for a IT Customer Support Officer to join us in our End User Services Team within Corporate Services Division.

**This position is based at Wagga Wagga Office** and will require you to be onsite as it’s an office-based role providing face to face support to our clients.

Reporting into the Manager, IT Customer Support, you will be the first point of contact and responsible for providing face-to-face end-user support to Transport employees including VIPs and answering ‘how to’ questions. You will be providing customer service across the business by resolving IT related issues and queries in a timely and efficient manner.

**You will be involved in**:

- Promoting and educating clients on processes and providing technical support for IT issues
- Assisting with technology issues and the set-up of meeting rooms
- Identify and be alert to major incidents that may occur and ensure that they are raised through the standard channels for analysis and resolution.

**About you**
- Experience in a customer service role, either providing technology support or with a strong interest in technology and ability to learn
- Experience providing face-to-face or service desk IT customer support
- Strong relationship skills and experience in collaborating across teams
- Ability to facilitate resolution of issues
- Ability to identify and solve problems

**Want to know more?**

Please click here to view a copy of the role description.

**Salary and benefits**

The salary for this position is Transport Grade 6 ($94,879 to $104,367) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here

**Interested?**

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you

**How to apply**

**Applications close: 11:59pm, Sunday 16th April**

**Job Segment**:Service Desk, State Government, Technical Support, Procurement, Customer Service, Government, Technology, Operations

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