Ict Customer Support Officer

10 hours ago

Macquarie Park, Australia Talent International Full time

**Job Details**:
**Location**

Macquarie Park

**Salary**

AU$33.40 - AU$53.54 per hour

**Job Type**

Full Time

**Ref**

BBBH102920_1686902191

**Contact**

Uvez Ahmed

**Posted**

39 minutes ago

**Talent International** is currently recruiting for an **ICT Customer Support **to work for an** NSW Government client **based in **Macquarie Park**. This position is a **5**-**month contract with the view to be extended** and is paying between **$33.40 - $53.54/h + Super.**

7 hours per day and 35 hours per week.

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. ICT Support Officer delivers and supports ICT services for the client, involving the diagnosis and resolution of incidents and deployment of the department's standardised infrastructure, hardware and systems. The role contributes to a high performing team and acts to ensure excellent customer service and continuous service improvement.

Key accountabilities:

- Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
- Provide and maintain ICT support services in accordance with the Department's standards, policies and operating procedures and agreed service levels
- Participate in the deployment, maintenance and improvement of the Department's standardised ICT systems
- Provide operational technical advice to the client and departmental offices in accordance with the Department's standardised ICT technologies, policies and operating procedures.
- Contribute to the improvement of ICT services to client and Departmental offices through the escalation of relevant incidents, requests and problems
- Provide advice to principals, managers and others about the Department's standard ICT technologies and services to assist their decisions about effective use of available equipment.
- Maintain accurate records in accordance with Departmental protocols.

Essential requirements:

- Current Drivers Licence with a good driving history record and willingness to travel as required.

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