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Customer Service Officer

2 weeks ago

Macquarie Park, Australia SMS Professional Full time

We are urgently looking for an experienced Customer service operator to join this global organisation. Starting as a temp then transition to perm, working from the office in Smithfield, you will see yourself move into the new offices with the rest of the Customer Service team in Macquarie Park, which is within walking distance from the Metro.

The role will see you dealing directly with patients, hospitals and clinics, ensuring they have the right equipment to undertake home treatment. The role includes but is not limited to:

- Creation and set up of all new patients
- Organisation of the initial delivery and follow through
- Liaise with treating hospitals on patients details and requirements
- Follow up on new patients pre and post ordering
- Review and investigation of customer complaints
- Data entry of all relevent information
- Incoming and outgoing calls
- Previous experience working in a similar role
- Proficiency in using ERP systems - preferrably SAP, but not essential
- Strong time management and organisational skills
- The ability to multi task
- Excellent, clear communication skills
- The abilty to get to Smithfield and then Macquarie Park/Ryde area

Some experience working in the logistics/warehouse area will be favourable, as well as previous Call Centre work