Claims Support Officer

4 days ago

Macquarie Park, Australia Coles Group Full time

**A new role = A new way to win together**:
You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.

**About the team**

Coles Group Insurance protects our team members, customers and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps our Group achieve its business outcomes.

As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.

As the **Claims Support Officer **you'll report to the Claims Support Officer Team Lead.

In this role you will be responsible in assisting with the effective management of claims. Within a self-insured environment it is critical that all the administration associated with claims management is handled in an efficient and effective way to enable the claims officers to focus on customer service and claim decisions.

**About the role**
- Establish new claims within the system
- Ensure all documentation delivered to the team is scanned and uploaded accurately to the right section of SIMS to enable decisions to be made
- Process Accounts
- Provide daily administrative support to Claims Team
- Undertake other tasks and projects as requested by the Central Operations Manager
- Previous administrative experience
- Some experience in a claims management environment desired
- Understanding of key regulatory and statutory insurance obligations

**About You and Your skills**
- Strong written and verbal communication skills
- Excellent planning and organisational skills
- Team oriented and customer focussed
- Microsoft Office suite of products
- Electronic Information Management systems
- Claims Management Information systems
- Various in-house databases

**Safer together**:
Job ID: 73906

Employment Type: Permanent

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