Customer Engagement Officer

2 weeks ago

Macquarie Park, Australia Anglicare Full time

Transform lives, every single day
- Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.
- We’re a well-respected not-for-profit that has been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for over 40,000 people who rely on our person-centred support. And now, we’re extending our reach and impact even further.
- As a Customer Engagement Officer, you’ll play a pivotal role as the first point of contact for prospective clients and their families. You’ll showcase Anglicare’s unique approach, build trust, and guide people through the aged care process - from first enquiry to consultation - ensuring a seamless and supportive customer experience.

Your opportunity
- This is a client-focused role where you’ll combine relationship-building, sales intake, and lead management to connect people with the care they need.
- With care and professionalism, you will:
- Establish trust with prospective clients and their representatives- Provide clear advice and guidance on aged care services, including My Aged Care processes- Showcase Anglicare’s point of difference, tailoring recommendations to client needs- Manage referrals and leads via ARK, provider portals, and other channels- Support clients through the transition from CHSP to HCP & Support at Home Program.- Ensure the client journey from intake to consultation is seamless, empathetic and professional- Build strong working relationships with internal teams and external health professionals

What you’ll bring
- You’re compassionate, customer-focused, and thrive in a role where you can guide people through important life decisions.
- You will need:
- Certificate III in Aged Care/Community Services (or equivalent)- Previous experience in aged care or community services- Knowledge of government-subsidised aged care services- Strong communication skills (written and verbal)- Ability to build trust, showcase services, and manage expectations- A commitment to Anglicare’s vision, mission and values

Why Anglicare?
- At Anglicare, you’ll get the security, stability, and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds - and be supported to deepen your knowledge, grow your expertise, and shape a rewarding career.
- Some of the benefits you’ll enjoy include:
- Salary packaging - increase your take-home pay by paying less tax- Ongoing professional development and training opportunities- Fitness Passport - discounted gym membership for you and your family- Treehouse rewards program - retail, accommodation, and entertainment discounts- Employee Assistance Program for confidential counselling and wellbeing support

Are you ready for a career that means more?

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: October 10, 2025

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