Facilities/maintenance Coordinator

**Work options**: Flexible

We are a national business so we are able to offer flexibility including office, site and home-based working. As the Facilities/Maintenance Coordinator, when not visiting sites you are able to work from home or in our office (if Sydney based).

**Facilities/Maintenance Coordinator - Kip Happy Stays**:
**About Us**

Kip is Australia's favourite premium pet boarding and dog daycare provider. We're all about happy days and happy stays for four-legged friends, whether that's caring for a pooch at daycare while our customers are at work or looking after their pets over the holidays at one of our amazing resorts. The very first Kip opened its doors in 2018 and has since grown to 25 sites and over 300 team members Australia wide.

**The Role**

We are searching for a versatile and enthusiastic Facilities/Maintenance Coordinator to supervise upkeep and improvements across Kip Happy Stays' sites nationally. As a key player in our Head Office team, you will deliver on a wide range of projects across our business in collaboration with site leaders including ongoing maintenance programs for 25 dog boarding and dog daycare sites.

The role will be full-time, ideally based in Melbourne, but we will also consider applicants from Sydney.

**Why Kip Happy Stays?**
- Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally)
- Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared
- We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident in your role
- You receive generous staff discounts on boarding for your own pets
- We have huge incentives for employees such as rewards for our top performers and an Employee Referral Program where you can earn up to $3000 for recommending extraordinary people to join our company
- Form strong bonds and find long term friendships with humans who have similar passions and interests
- Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the dog cuddles)

**Responsibilities**
- Plan maintenance programs supporting commercial and/or operational benefit to Kip
- Maintain WH&S compliance on-site to ensure a safe working environment
- Budget planning, reporting to General Managers of each region
- Supervise subcontractors delivering maintenance, renovations and general upgrades/ building works across Australia
- Oversee completion of urgent and critical maintenance issues on a daily basis
- Troubleshoot and quickly escalate delays or issues arising from work orders
- Utilise systems to ensure all data is captured and reported appropriately, working in collaboration with senior team members to implement maintenance program and monitoring systems
- Review, inspect and sign off completed work orders assuring quality and specification expectations are met
- Liaise with internal General Managers, other internal stakeholders and external contractors to prioritise works across a number of sites

**About You**
- Highly motivated and thrives on taking ownership and pride for delivering optimum service
- Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook)
- Excellent communication skills and experience in customer service
- Passion for problem solving and high attention to detail
- A can-do attitude, initiative to get extra work done
- Quick learner
- Ability to work in a fast-paced environment and maintain a cool head under pressure
- Having great time management, and commitment to deliver quality in work output

**Key Requirements**
- Interest in facilities management, with previous experience highly regarded
- Ability to interpret pricing and quotations
- Current drivers licence & vehicle access
- Excellent written and verbal communication skills; ability to communicate effectively and build relationships internally/externally