Program Officer

**Job no**: 0057074
**Location**:Parkville
**Role type**:Full-time; Fixed-term for 12 months
**Faculty**:Faculty of Science
**Department/School**:Student and Academic Services
**Salary**:UoM Level 6 - $96,459 - $104,413 p.a. plus 17% super
- Facilitate the operational delivery of Academic and Peer Mentoring programs and initiatives to support undergraduate student engagement and transition within the Faculty of Science.
- Enhance student success through tailored support initiatives.
- Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families

**About the Role**
The Program Officer (Engagement), within the Faculty of Science’s Student and Academic Services team, ensures smooth delivery of the University’s Academic and Peer Mentoring programs by coordinating large-scale activities that connect new undergraduate students with peers, mentors, and academic staff.

This role collaborates with Student and Scholarly Services and other faculties to maintain program consistency and quality, while also designing initiatives to aid students' transition to university and developing resources to support those at risk of academic failure.

Your responsibilities will include:

- Work closely with Faculty’s Team Leader, Advising and Mentoring and SASS Coordinators, to deliver the Academic and Peer Mentoring programs in the Faculty of Science in line with the agreed annual operating cycle and detailed project plans.
- Provide timely assistance, systems support, and accurate referrals using enterprise-wide platforms, while monitoring and reporting data on participation and feedback to enable improvements and identify students needing additional assistance.
- Support SASS in delivering the program-wide selection, training, and development of Peer Mentors.
- Under the broad direction of the Team Leader, Advising and Mentoring, work with the Academic Leads and Faculty Communications and Marketing team to oversee the development and implementation of a local engagement strategy to build awareness, ongoing acceptance, and appreciation of mentoring in the faculty.

**Who We Are Looking For**
You will have excellent oral and written communication skills, along with a dedication to improving the student/client/customer experience through fostering connection, belonging, and wellbeing. Additionally, you will possess strong attention to detail and bring experience in collaborative teamwork to effectively support diverse stakeholders.

You will also have:

- A minimum bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training.
- Demonstrated experience working collaboratively as part of a team to support a range of stakeholders, ideally in a student and/or academic services context.
- Strong proficiency and attention to detail in administering large multi-cohort programs using enterprise systems (including Salesforce and Microsoft Excel) to monitor
- Strong proficiency and attention to detail in administering large multi-cohort programs using enterprise systems (including Salesforce and Microsoft Excel) to monitor engagement, manage enquiries, manage relationships, identifying trends and issues, reporting, and escalating issues as appropriate.

For further information regarding responsibilities and requirements, please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your New Team - “The Science Secretariat”**
The Science Secretariat is the administrative unit for the Faculty of Science and all its teaching, research, and commercial activities. The Secretariat is responsible for the policy development, planning, implementation, and ongoing management of Faculty programs. School

**What We Offer You**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page

**About the University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be Yourself**
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nat