Logistics Coordinator

Overview
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logístical solutions.
Job Summary
As a Logistics Coordinator you will be responsible for monitoring shipments, managing exceptions and considered to be a Subject Matter Expert, serving as the point of contact for logistics related questions in the APAC region.
Your primary role is to ensure smooth transportation and delivery by pro-actively coordinating resolution (together with our carriers) and optimizing our processes.
The role is part of the Global Logistics Services group, of which a big portion of is working in a different time zones. The total team is 10 people.
This position works closely with carriers, CTM/Kit Building (Melbourne), Lab/Biorepository Services (Melbourne) and other Logistics Services team members - focusing on timely and cost-effective delivery of our shipments.
In the day-to-day job the Logistics Coordinator will focus on all operational aspects of the logistics process:

- Tracking and Monitoring shipments from the site in Swalmen to the consignee as well as tracking and Monitoring shipments from the sites in mainly APAC to the lab
- Support with monitoring shipments to labs in other parts of the world (e.g. US and Europe)
- Notify, register and resolve shipments with an exception together with our carriers
- Analyzing collected data to identify trends, bottlenecks or potential problems
- Creating related reports
- Primary contact for carriers on pre-conditions for logistics processes (e.g. set-up account numbers, systems, label printers and other carrier related requirements).
- Provide logistics support to the teams, acts as SME on operational logistics matters
- Provides guidance (after consulting the carriers) on compliance and regulatory topics. Works with the carriers on customs related questions
- Maintaining communication with various stakeholders, such as carriers and internal departments. Ensuring all parties are aware of the requirements, planning and any changes in the process
- Support in business reviews of the carriers, involved in making the process better together with our carriers.
- Support in implementing new studies and/or new customers
- Performs other related duties and tasks as necessary or as assigned

What are we looking for?
- Most of all, the Logistics Coordinator is independent and thinks in solutions. The role expects the person to be proactive and able to think ahead.
- Strong communication skills (English), both spoken and written
- You are familiar with transport and logistics processes. You have knowledge of laws and regulations regarding the transport of medication & medical supplies
- The Logistics Coordinator has a positive mindset, is motivated and can work in a fast-paced environment

Employment conditions
- Work in day-shifts mainly (in the range between 08:00 - 18:00). Occasionally out of office support might be required / needed.
- On-site in Melbourne, with option to partly work from home.
- Work with a remote team, located in a different time zone EST and CET.

Other
- Full-time

Read more below and get ready for your next great employment adventure
**Some of the Perks our LabConnectors Love**:

- We truly live our values: People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always.
- The ability to make an impact on a passionate and growing team
- Great communication on a smaller sized team
- A market based salary
- Tools to effectively do your job (laptop, phone reimbursement)

In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities. We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world.
It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
**Equal Employment Opportunity Posters**: