Helpdesk/level 1 Support

4 days ago

Brisbane, Australia HAYS Full time

Helpdesk Officer Contract with State Government
**Your new company**
Our state government client has the vision of enhancing the safety of Queenslanders through modern, sustainable and evidence-based corrective services. They are looking for a Helpdesk Officer on contract until 31/01/2025 (with possible extension). **Your new role**
- Provide operational support (on-site and remote) to sites as required in a primarily Microsoft environment.
- Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
- Develop and maintain ICT documentation including knowledgebase articles and work instructions.
- Provide Tier 1/2 technical support and participate on the helpdesk as a primary method of incident resolution.
- Accurately triage and escalate incidents where required according to policies and procedures.
- Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
- Update, maintain and work within procedures for the maintenance of one or more technical domains.

**What you'll need to succeed**
- Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
- Ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

**What you'll get in return**
You will enjoy an hourly rate of $35.73per/hour, possible contract extension and growth opportunities. **What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2884789

  • Level 3 Helpdesk

    2 weeks ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Ben Croft Contact Phone : 07 3231 1217 Location : Brisbane Job Type : Fixed Term/ Temp Job Salary : $90000 - $120000 per annum **Government Contract opportunity | level 3 Helpdesk Technician | Rate $68.87 + Super Per Hour** Are you an experienced and highly skilled **Level 3 Helpdesk Analyst** looking for a rewarding opportunity in the...

  • Level 1 Technical Support

    1 week ago

    Brisbane, Australia GRIT Talent Consulting Full time

    We are seeking 2x solid Level 1 Technical Support to work on a 6-month initial contract (possible extensions) within Brisbane CBD. In this role, you will be the first point of contact and initial point of resolution for technical requests in the use of a wide range of software and hardware, in house systems and products and services utilised throughout the...

  • IT Level 2 Helpdesk Support Technician

    2 days ago

    Brisbane, Queensland, Australia Dipole Group Full time $60,000 - $90,000 per year

    Location:BrisbaneRequirement:Valid local Driver's License (Mandatory)About the Role:We are seeking a proactive and customer-focusedLevel 2 Helpdesk Support Technicianto join our growing IT support team in Brisbane. This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting, and has strong interpersonal skills. The...

  • IT Helpdesk Support Officers

    4 days ago

    Brisbane, Queensland, Australia Mitchell's Quality Foods Full time $60,000 - $80,000 per year

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • IT Helpdesk Administrator

    2 days ago

    Brisbane, Queensland, Australia Rheinmetall Full time $60,000 - $80,000 per year

    What We Are Looking ForAbout the TeamCome join our wonderful IT Helpdesk team based in Redbank. We provide support to all aspects of the RDA business, and no two days are ever the same.About The RoleThe IT Helpdesk Administrator will be the first line of support for the Rheinmetall Defence Australia team to log IT-related issues.Using the ITSM solution...

  • Technology Officer

    2 weeks ago

    Brisbane, Australia Hudson Australia Full time

    Are you a passionate and technically skilled individual looking to contribute to a collaborative and customer-focused team? We are seeking a Technology Officer to join our dynamic support team for a 3-month engagement, commencing in September. As a Technology Officer (Level 1 & 2 Support), you will play a vital role in providing desktop and helpdesk support...

  • Helpdesk Officer

    1 week ago

    Brisbane, Australia Hudson Australia Full time

    **Job Title**:Helpdesk Officer **Location**:Brisbane or Gold Coast **Job Type**:Full-Time (**2-Month Contract) **with chance of extension **Experience**:Minimum 4 years in Helpdesk Support **About Us**: Our client is a dynamic company dedicated to providing exceptional products to their clients. We are currently seeking a skilled and experienced Helpdesk...

  • Level 1 IT Support Analyst

    1 week ago

    Brisbane, Australia Tritium Full time

    Join the fastest growing industry on the planet, to save the planet! - Opportunities to diversify and expand your career - Be part of the exciting EV industry Founded in 2001, Tritium’s mission is to electrify transportation across the globe and aid the switch to renewable energy. We manufacture proprietary hardware and software to create advanced and...

  • IT L3 Helpdesk Support Technician

    2 days ago

    Brisbane, Queensland, Australia Talisman Solutions Full time $90,000 - $120,000 per year

    Location:Brisbane, QLDRequirement:Valid local Driver's License (Mandatory)About the Role:We are looking for a highly skilled and experiencedLevel 3 Helpdesk Support Technicianto lead escalated technical support and contribute to infrastructure improvements. Based in Brisbane, this role involves advanced troubleshooting, project implementation, and support...

  • IT Support Analyst

    12 hours ago

    Brisbane, Australia Tritium Full time

    Global company listed on the NASDAQ, right here in Brisbane - Highly competitive remuneration package - Join us on our mission to Electrify Transportation! **Tritium** is a NASDAQ listed, Australian founded, technology company whose mission is to electrify transportation. Tritium is a fast-growing global company with offices in Brisbane, California,...