Helpdesk/level 1 Support

2 days ago

Brisbane, Australia HAYS Full time

Helpdesk Officer Contract with State Government
**Your new company**
Our state government client has the vision of enhancing the safety of Queenslanders through modern, sustainable and evidence-based corrective services. They are looking for a Helpdesk Officer on contract until 31/01/2025 (with possible extension). **Your new role**
- Provide operational support (on-site and remote) to sites as required in a primarily Microsoft environment.
- Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
- Develop and maintain ICT documentation including knowledgebase articles and work instructions.
- Provide Tier 1/2 technical support and participate on the helpdesk as a primary method of incident resolution.
- Accurately triage and escalate incidents where required according to policies and procedures.
- Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
- Update, maintain and work within procedures for the maintenance of one or more technical domains.

**What you'll need to succeed**
- Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
- Ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

**What you'll get in return**
You will enjoy an hourly rate of $35.73per/hour, possible contract extension and growth opportunities. **What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2884789

  • Helpdesk Level 1 Support

    2 weeks ago

    Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading Our client is a large state government department seeking a IT Customer personal to provides essential level 1 IT support. We are the first point of contact for technical requests, covering a wide range of software, hardware, and in-house systems. Our goal is to deliver effective problem resolution...

  • Helpdesk Level 1 Support

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loadingOur client is a large state government department seeking a IT Customer personal to provides essential level 1 IT support. We are the first point of contact for technical requests, covering a wide range of software, hardware, and in-house systems. Our goal is to deliver effective problem resolution...

  • Level 1 Helpdesk Support- Ict

    2 weeks ago

    Brisbane, Queensland, Australia Grit Talent Consulting Full time

    We are looking for a Level 1 Helpdesk Support to act as the routine contact point, receiving and handling requests and provide level 1 IT support. You will be resolving specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to the clients. This is a...

  • Helpdesk / Level 1 Support

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    As an ICT Helpdesk Support Officer Level 1, you will play a pivotal role in providing first-level technical support to our end users. You will utilise your IT expertise to troubleshoot and resolve issues promptly, contributing to a high-quality service delivery model.Must be based in Brisbane with full work rights in Australia.**Key Responsibilities**:-...

  • Helpdesk Level 1-2

    2 weeks ago

    Brisbane, Queensland, Australia Peoplein Full time

    Great career growth opportunities- Join a hugely successful, growing ASX-listed company- Brand new, contemporary office located in the Fortitude Valley**Who are we?**We are PeopleIN - Australia's largest ASX listed family of staffing brands. We have an unrelenting drive to grow the most successful Australian-founded Workforce Solutions firm, everWorking...

  • Helpdesk Officer

    2 weeks ago

    Brisbane, Australia PeopleIn Full time

    Join an ASX-listed Company - Join a fun and collaborative team - Flexible WFH arrangements **_Who are we?_** We are PeopleIN. We are the largest ASX-listed workforce management and staffing company in Australia and New Zealand. At PeopleIN, we exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies...

  • Level 3 Helpdesk

    1 week ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Ben Croft Contact Phone : 07 3231 1217 Location : Brisbane Job Type : Fixed Term/ Temp Job Salary : $90000 - $120000 per annum **Government Contract opportunity | level 3 Helpdesk Technician | Rate $68.87 + Super Per Hour** Are you an experienced and highly skilled **Level 3 Helpdesk Analyst** looking for a rewarding opportunity in the...

  • Ict Helpdesk Support Officer Level 1

    2 weeks ago

    Brisbane, Queensland, Australia Exclaim It Pty Ltd Full time

    **Related jobs**:We are sorry, but there are currently no jobs to show.- Location: Brisbane, Queensland- Type: Contract- Job #14933**About the role**:A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services utilised...

  • Level 1 Technical Support

    1 week ago

    Brisbane, Australia GRIT Talent Consulting Full time

    We are seeking 2x solid Level 1 Technical Support to work on a 6-month initial contract (possible extensions) within Brisbane CBD. In this role, you will be the first point of contact and initial point of resolution for technical requests in the use of a wide range of software and hardware, in house systems and products and services utilised throughout the...

  • Level 1

    2 weeks ago

    Brisbane, Queensland, Australia Peoplein Full time

    Join an ASX-listed Company- Join a fun and collaborative team- Flexible WFH arrangements**_Who are we?_**We are PeopleIN. We are the largest ASX-listed workforce management and staffing company in Australia and New Zealand.At PeopleIN, we exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies with new...