Level 1 IT Support Analyst

1 week ago


Brisbane, Australia Tritium Full time

Join the fastest growing industry on the planet, to save the planet
- Opportunities to diversify and expand your career
- Be part of the exciting EV industry

Founded in 2001, Tritium’s mission is to electrify transportation across the globe and aid the switch to renewable energy. We manufacture proprietary hardware and software to create advanced and reliable direct-current fast chargers for electric vehicles. Tritium is a fast-paced, fast-growing global company with offices in Brisbane, California, Tennessee, Singapore, and Amsterdam. Our teams develop innovative solutions to our rapidly evolving industry.

**About the role**
As part of the the IT team, you will be responsible for the following:

- Troubleshoot issues efficiently and effectively using remote support tools
- Triaging and classification of inbound requests and incidents
- Keep ticket notes, information and configuration items up to date
- Adherence to SLAs and prioritisation of incidents
- Create and update documentation as required
- Assist the wider IT in identifying areas of improvement in internal customer environments
- Training and research to stay up to date with new technology

**About you**
- Microsoft 365 user management, configuration and troubleshooting
- Desktop level troubleshooting, including hardware, MS Windows etc.
- Active Directory
- IP network addressing and services
- An understanding of networking including routers, switches, firewalls
- Backup software and solutions (such as Salesforce, Netsuite, Azure)
- Helpdesk ticketing and remote support systems
- A an IT bachelors degree will be highly regarded

**Benefit**
Join a fast-paced, dynamic, and thriving business in green tech. We want to change the world for the better and we work hard to do it every day. Tritium offers competitive salaries, free EV charging, and a diverse range of learning opportunities and career paths. We offer reasonable adjustments to accommodate the needs of a diverse work staff.

Tritium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an adjustment to the recruitment process, just ask.


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