Marketing & Consumer Business Partner

Posted: 13/11/2024

Closing Date: 27/11/2024

Job Type: Permanent - Full Time

Location: Narre Warren

Job Category: Community Services and Development,Marketing

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across Victoria to help those who need it most. Our unique range of services include: Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Family Day Care, Out of School Hours Care, Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

**Our Marketing team is keen to find our next superstar Marketing & Consumer Business Partner in a full time capacity.**

We are seeking a highly engaging and organised leader who will enjoy the exciting challenge of leading the implementation of our new Marketing Strategy. Your experience in managing accounts, projects and teams will be critical in this role. You will be responsible for embedding the Marketing team’s strategic partnership efforts with departments across Windermere. Launching new initiatives such as our Marketing & Consumer Champions, proactively identifying key pain points for service areas and our consumers and co-designing solutions.

**What is Marketing’s role at Windermere?**

To elevate Windermere’s reputation and impact, growing meaningful connections, driving a consistent and exceptional experience for all stakeholders (consumers, referrers & partners).

**_We do this by _**
- Monitoring and interpreting external trends
- Leading consumer and stakeholder feedback, analysis and insights
- Enhancing brand awareness and understanding
- Creating and executing strategic marketing and communication initiatives
- Attracting and retaining Windermere consumers and supporters
- Activating a meaningful connection with our stakeholders through high impact, timely and accessible communications

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - home, in the office or combination of both
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Structured performance and 1-on-1 development check-ins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Study Leave provisions
- Rostered Days Off
- 9 Day Fortnight
- Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024, 90% of respondents said they were "_proud to work at Windermere_" and 89.7% feel "_we are committed to diversity, equity and inclusion_".

**Now, let’s talk about this exciting opportunity**

As a **skilled and experienced marketing leader** you will thrive in leading a team of social media and events, content and communication and design professionals through a period of significant change. You will engage key stakeholders across Windermere, becoming a strategic partner to:

- Proactively discuss ideas and pain points
- Co-design solutions with services
- Lead new initiatives
- Review our branding strategy
- Embed a consumer centric mindset in our work

This is role will be crucial to the success of our Marketing Strategy and ensuring the marketing team meet the needs of the organisation.

**Desired Skills and Experience**:
**Key Selection Criteria**:

- Minimum of 3-5 years’ experience in marketing, brand management, and/or campaign coordination
- Tertiary qualification (Bachelor or higher) in Marketing or equivalent
- Proven experience in leading significant change management processes and/or launching new initiatives
- Skilled in executing partnership strategies
- Proven experience in the day-to-day management of internal and external partnerships
- Proven experience in project management
- Demonstrated ability to implement a test and learn approach, coordinating iterative improvements
- Demonstrated ability to manage resources and campaigns within a budget
- Strong written and verbal commu