Support Coordinator

Posted: 18/09/2024

Closing Date: 02/10/2024

Salary: $85,146.00 - $85,146.00

Job Type: Permanent - Full Time

Location: Narre Warren

Job Category: Community Services and Development

Windermere aims to assist people with a disability to identify support that really matters most to them. As a registered service provider under the National Disability Insurance Scheme (NDIS) and with more than 20 years’ experience in providing services to Victorians living with disability or developmental delays, we understand the NDIS and how it may impact our consumers.

Due to increased consumer demand, we are seeking a **Support Coordinator** to service our consumers across **(Dandenong, Casey and Cardinia regions) **to join a skilled and dedicated team who are committed to providing high quality services and go above and beyond for our consumers to coordinate and implement the supports they need. In this full-time permanent consumer-facing role, you will collaborate with individuals and families living with disabilities to strengthen and build their capacity and resilience to be able to fully participate in the community and work toward managing their NDIS plans.

**Why Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - home and in the office
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program
- Flexible Leave Scheme (50/52)
- Study leave and opportunities for professional development
- Generous salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Staff discount program for everyday items
- Option of Rostered Days Off or a 9-Day Fortnight for full time staff

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our latest staff survey 95% of respondents said they are _"happy to tell their family and friends they work at Windermer_e" and 95% agree _"staff are welcome regardless of age, cultural background, race, religion, disability, gender identity or sexual orientation"._

**Now, let’s talk about this exciting opportunity**

Working remotely and from our offices in Narre Warren or Pakenham (when required), you will connect consumers with service providers to help them access new services to meet the goals laid out in their NDIS plans. You will provide coaching and guidance to build the capacity of consumers and families to be able to self-manage their NDIS plans and funding as much as possible, empowering through choice and control and creating independence.

This is a permanent Full-Time role (Part Time.8 may be considered)** **and a truly rewarding opportunity for someone with a professional background in disability, seeking a supportive team environment.

**Desired Skills and Experience**:
**Key Selection Criteria**:

- Bachelor of Social Work or tertiary qualifications in relevant and related discipline desired, and/or equivalent professional/ industry experience
- 3 years’ experience within disability services or related services
- Demonstrated knowledge of the Disability sector, relevant legislation including but not limited to the Disability Act 2006, National Disability Insurance Scheme Act 2013, Victorian Disability Standards
- Demonstrated skills in independent problem solving, negotiating, creative thinking, self-initiative and capacity building ability for self and others.
- Demonstrated knowledge of mental health, family violence, child protection and drug and alcohol services highly regarded.
- Experience in Person Centered Planning, support coordination and facilitation.
- Demonstrated experience and commitment to supporting people with a disability to participate fully in their community.
- Sound knowledge of support coordination practice, assessment, family dynamics, community support networks and services available to people with a disability and/or their families
- Demonstrated ability to effectively manage use of time in fast paced complex service environment
- Ability to meet set KPI’s on a fortnightly basis.
- Ability to use relevant technology including phones, computers and consumer data systems.
- Demonstrated ability to work effectively as part of a team as well as work independently, including office based or remote off-site locations.
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence