Lending Services Administration Officer

24 hours ago

Wollongong, Australia IMB Bank Full time

**Full time with great career pathways**:

- ** Flexible/hybrid working arrangements available (Wollongong based)**
- **Supportive culture and dynamic team environment**

**IMB Bank** has an exciting opportunity to join our **Lending Services Administration** team in assisting our members achieving their financial dreams. As an integral part of this dynamic and successful team, you will act as the first point of contact between IMB branches, Lenders, Managers, Assessors and our lending customers in all facets of the **administration process for our commercial loans.** With four components to this role, Member Support, Mortgage Accounts, Settlements and Securities, we welcome your experience within a retail/commercial banking environment to assist us in ensuring all loans and accounts are administered and funded promptly.

**The Role**
- Ensuring a high level of service delivery, providing advice and assistance to our loan customers and staff regarding loan payout figures, break out costs, loan statements, loan terms, lump sum payments and any other mortgage related enquiries
- Attending to settlements including liaising with solicitors and mortgagees
- Arranging for production of documents for registration
- Daily loan funding review
- Provide guidance on complex loan matters
- Review, maintenance and actioning of regulatory and other reports
- Participation in process and project enhancements.
- Administration skills with a strong eye for detail
- A positive and can do attitude and who genuinely enjoys helping others and working together to achieve common goals
- The ability to identify issues/roadblocks and work through to effective solutions
- The genuine desire to learn and a mindset for continuous improvement
- A high level of computer/digital literacy, particularly MS Office
- Effective communication skills both verbally and written, in particular dealing with Third Parties/Legal Representatives
- The ability to organise and prioritise work to meet deadlines within a structured and regulated banking environment
- Experience within a retail/commerical banking environment and in particular residential lending or PEXA settlements is advantageous.

**About IMB**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Genuine investment in your learning and professional growth.

Code: #1

Location: Wollongong

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