Customer Support Officer

5 days ago

Adelaide Region SA, Australia EML Full time

**Customer Support Officer**:
SA - Adelaide Workers Compensation Full Time

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Sitting within the Claims Advisory & Business Support department and working in the Income Support team, you will be responsible for providing payments and administration support to a wide range of stakeholders to ensure EML pro-actively and efficiently manager workers compensation claims.

This will be a **permanent** position commencing **immediately **based in the **Adelaide **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Process payments in an accurate and timely manner.
- Work with internal and external stakeholders to resolve issues.
- Provide advice with regards to payment queries and processes.
- Investigate over and under payments.
- Collate, run, update and analyse payment reports on a regular basis.
- General administration as required (i.e. bank account set up, claims systems work queues, letter creation and sending).

**ABOUT YOU**
- Customer Service and/or Office experience.
- An accounting background would be advantageous.
- Advanced competency in the use of Microsoft Word and Microsoft Excel.
- Superior time management and organisation skills to direct and prioritise own responsibilities and work flow.
- Experience in providing high quality administrative support in a fast-paced team environment.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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