Customer Support Specialist

4 days ago

Adelaide Region SA, Australia TeamViewer Full time

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally.

**Job Description**:

- Provide the first line of support to our existing customer base in Australia/ New Zealand with their technical and accounting issues
- Asist customers over the phone while also managing workload via the ticketing system
- Show/ demonstrate our software solutions to customers to assist solve individual challenges
- Work closely with all members of the customer support team to deliver a best-in-class experience for existing and potential customers
- Work closely with other departments as required, such as sales and the second level support team

**Qualifications**:

- Business level fluency of English (other APAC languages are a bonus)
- Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
- Qualifications in the field of IT or other relevant technical training is advantageous
- Experience working in a fast-paced customer support role, ideally via phone and ticketing system
- Self-motivated, enthusiasm and willingness to learn
- Working independently is just as important to you as team spirit
- Strong communication skills and passion for helping people
- Ability to pick up new software and processes quickly

Additional Information
- Contract location is **Adelaide, Australia**:

- Modern CBD office, public transport friendly
- Hybrid working arrangement
- Competitive compensation package including company bonus, stock-based options, regular salary reviews, and medical insurance coverage
- Quarterly team events and company-wide celebrations
- Opportunity to attend events including the F1 and Manchester United games
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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