Invoice Operations Consultant

2 weeks ago

Melbourne, Australia Bupa Full time

We are currently recruiting for a talented Invoice Operations Consultants to join our ADF Health Services Contract. At Bupa we provide integrated and seamless end-to-end health support to 85,000 Australia Defence Force (ADF) personnel across 59 facilities. This includes integrated workforce providing health services such as primary and occupational healthcare, dental, physiotherapy, mental health and psychology services, pharmacy, occupational rehabilitation and health administration. As well pathology, imaging and radiology, vocational rehabilitation, mental health, hospital, specialist, allied health, patient transport and other off base services enabled by Bupa systems.

Reporting into the Invoice Operations Manager an opportunity has become available on a full time, permanent basis. Based in our Melbourne CBD office you will be responsible for the day to day operations of all administration and processing tasks for the Invoice Operations Team. All invoices must be processed in accordance with provider contracts, industry body rules, and as such this role involves adherence to the quality framework.

**How will I help?**

Key accountabilities include:

- Invoicing assessment and processing for payment
- Inbound and outbound calls with providers
- Enquiry Support
- Management of queue work
- Actively participate as a team player to strive towards the overall performance of the Invoicing team
- Accountable for your scorecard and its deliverables
- Attending and participating in team meetings, coaching sessions, training and one on ones

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.

**What do I need?**
- Previous experience in customer service, processing and administration, data entry or contact centre roles
- Previous experience in a high volume, fast paced and dynamic environment
- Strong communication and customer service skills as well as business acumen
- Strong attention to detail and time management skills
- Proven ability to meet and exceed turnaround times (SLA’s/ KPI’s)
- Energetic and enthusiastic team player and ability to work in a constantly changing environment
- You must be an Australian citizen and be able to attain and maintain a baseline security clearance from the Defence security and vetting service.

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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