Data & Analytics Manager

**The Opportunity**
Ventia has been awarded the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia and as such we are looking for a Data and Analytics Manager to join our growing team.

As Data & Analytics Manager you will direct the day-to-day activities of the Data & Analytics team. This team is tasked with translating business questions to data and analysis requirements. You’ll carry out analysis, visualisation and presentation of relevant trends, both positive and negative and identifying/prioritising activities and initiatives to ensure the transactional, commercial and operational improvement of the contract deliverables and customer experience.

This is a permanent full-time opportunity working Monday to Friday. Our AGFMA head office is in Wakefield Street, Adelaide CBD.

**The primary responsibilities of your role will include (but are not limited to)**:

- Compile, benchmark and analyse performance indicators as required to monitor the contract, including Contact Centre, Sub-contractors, Costs and overheads.
- Develop and present insights and recommendations to relevant managers in line with performance requirements.
- Understand issues and opportunities in the context of the contract and recommend business solutions that may enable effective achievement of objectives.
- Liaising with relevant contract managers to coordinate investigation for non-compliance or poorly trending KPIs and contribute to the development of corrective actions.
- Create and Govern data sets, models and visualisations that support ongoing operational improvement initiatives.
- Provide coaching and guidance to the broader team in relation to analytical outcomes.
- Conduct audits of data source integrities to a high-quality standard at the required frequency, supported by clear findings a recommendations.
- Build and maintain effective relationships across the contract support and operational services teams, as well as clients and subcontractors.
- Other reasonable activities as required for the role.

**Skills and experience**:

- Demonstrated experience in a similar role providing excellent analytical reporting and recommendations.
- Experience/Capability in the use of the following (highly regarded):

- MS Azure, Amazon S3 or similar cloud store environment MySQL, PostgreSQL or similar local store environment
- Python with experience in packages such as NumPy or Pandas or Alteryx.
- Tableau and/or Power BI.
- Demonstrated experience in collaborative and consultative processes at a professional level.
- Demonstrated interpersonal communication skills and the ability to work as a member of a team.
- An ability to work flexibly and adaptively in a complex environment with multiple stakeholders.

**About Us**
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. On behalf of more than 30 government agencies across South Australia, AGFMA covers asset management for government-owned facilities and will generate a revenue of approximately $300 million per annum over the initial term. We will safely deliver these facilities management services to the community of South Australia, 7 days a week, 365 days a year.

**Diversity**
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**To Apply**
Position Reference Number**:152571**

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