Customer Service Officer

2 weeks ago

Perth, Australia PERSOLKELLY Full time

Customer Service Officer required to efficiently provide advice and information for the Energisation division, to both internal & external customers

PERSOLKELLY acknowledges the Whadjuk Noongar people on whose land we live, work and play. Our greatest respect to Elders past, present and emerging for their knowledge, insight and connection to Land.

**Customer Service Officer - **Energisation**

***

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific, spanning over 50 offices across 13 markets, including: Australia (8 offices), China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

A State Government owned organisation have asked us for assistance in finding an experienced Customer Service Officer to assist in handling their Energisation calls and specialised queries. As the Customer Service Officer, you will be required to provide efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.

**The Role**

You will be required to:

- Efficiently handle the Energisation calls and specialised queries, resolving them in a timely manner and escalating where required.
- Resolve problematic exception reports to enable electrical contractor's notices to reach fluidity to the end system, for inspection ratio's fruition.
- Create, calculate quotes, invoices and payments received for Western power services -Tiger tails, Multi Meters and Unmetered supplies. liaising with Designers and processing through to the construction team's event.
- Assist in identifying continuous improvement and innovation within the team
- Share technical knowledge and information
- Develop and improve own personal effectiveness
- Take Fault calls monthly for an hour, to give assistance for any future storms or catastrophes of power outages, where help is needed.
- Ensure knowledge is kept up to date to be able to take and respond to Energisation and fault calls where required

**Role Requirements**
- Effective call handling skills and telephone manner
- Excellent verbal and written communication and organisational skills
- Good time management and ability to prioritise.
- Computer literate, able to quickly grasp the use of different systems
- Partake in area Emergency Response strategies to deal with Fault Calls

***

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

  • Field Service Officer

    2 weeks ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Djinda Produce Full time $50,000 - $80,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Customer Service Officer

    1 day ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...

  • Customer Services Officer

    7 days ago

    Perth, Australia Western Power Full time

    **Customer Services Officer**: - Location: Perth Office - CBD, WA, AU - 19 May 2025 - We are seeking a proactive and customer-focused individual to provide high-quality first point of contact service to both internal and external customers. In this role, you will deliver timely and accurate advice and information, ensuring service levels are consistently...

  • Customer Service Officer

    3 days ago

    Perth, Australia BGIS Full time

    **Customer Service Officer - Perth, WA** **Location**:Perth, WA **Company**:BGIS, Client account **Employment Type**:Permanent, Full-Time, On-Site **Salary**:$70,000 plus superannuation **Work Arrangement**:Monday - Friday, 7am - 4pm **Join a Global Leader in Facility Management!** **About BGIS** BGIS is a global leader in integrated facilities management,...

  • Customer Service Officer

    4 weeks ago

    Perth, Australia Paper Australia Pty Ltd Full time

    Select how often (in days) to receive an alert: Customer Service Officer Discover Opal.... We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! Discover the Opportunity.... Opal Packaging Plus...

  • Customer Service Officer

    3 days ago

    Perth, Australia Amana Living Full time

    **Job no**: 497251 **Work type**: Casual **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Customer Service Officer **The Role** As a Customer Service Officer within the Customer Service and Sales team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to all of Amana...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Department of Justice Full time $76,912 - $82,464 per year

    Court and Tribunal ServicesSalary:Level 2, $76,912 - $82,464 p.a. plus 12% superannuation (PSCA 2024)Position number:Pool Ref TER0925Work type:Fixed Term - Full Time, Fixed Term - Part TimeLocation:Various Metropolitan & Regional Magistrates Courts, Children's Court, Coroners Court, Office of Criminal Injuries Compensation, The Fines Enforcement Registry and...

  • Customer Service Officer

    3 days ago

    Perth, Australia HAYS Full time

    We are working with a Local Government in the Metro area who are looking for a Customer Service Officer. **Your new company** We are working with a busy Local Government situated in the Perth Metro region who are looking for a Customer Service Officer to join their busy team on a short-term assignment. **Your new role** Acting as a first point of contact...

  • Customer Service Officer

    3 days ago

    Perth, Western Australia BGIS Full time $60,000 - $80,000 per year

    Job DescriptionCustomer Service Officer - Perth, WALocation:Perth, WACompany:BGIS, Client accountEmployment Type:Permanent, Full-Time, On-SiteSalary:$70,000 plus superannuationWork Arrangement:Monday - Friday, 7am - 4pmJoin a Global Leader in Facility ManagementAbout BGISBGIS is a global leader in integrated facilities management, delivering innovative and...