Connect Support Officer

1 week ago

The Rocks, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Role**:

- Are you passionate about making a positive impact on people's lives? Ingenia Connect is seeking a dedicated Connect Support Officer to join our dynamic team. As a Connect Support Officer, you will play a crucial role in engaging with residents, ensuring their health, well-being, and independence are maintained while facilitating access to necessary services. You will work closely with our Care Coordinators, manage client inquiries, conduct assessments, and connect clients to vital services. This role offers an opportunity to contribute to the smooth operation of our team while providing invaluable support to residents and their families.

**Key Responsibilities**:

- Promote Ingenia Connect to residents, Community Managers, and stakeholders.
- Manage the Ingenia Connect 1800 inquiries line on a daily basis.
- Conduct telephone assessments of client health, well-being, and care needs, and make necessary referrals.
- Ensure consistent follow-up of client matters to meet their needs and review services annually.
- Maintain accurate client records and reporting in the Ingenia Connect Database.
- Support the Connect Team with administrative duties, including data integrity, reporting, invoicing, and maintaining collateral.
- Foster positive relationships with internal and external stakeholders.
- Contribute to a collaborative team environment and work towards achieving business KPIs.
- Comply with workplace health and safety policies and procedures.

**About You**:

- Knowledge of the care sector or related fields such as Health, Allied Health, or Social Work. Holding a Cert III or IV in Aged Care or Disability Sector is desirable.
- Proficiency in Microsoft Outlook, Excel, and other platforms.
- Experience with CRM systems is desirable.
- Previous experience in the care industry or related fields.
- Demonstrated success in people service or customer support roles.
- Excellent administrative skills and knowledge of systems.
- Strong problem-solving and decision-making skills.
- A commitment to developing and maintaining relationships, both internal and external.
- Confidence in communicating with diverse stakeholders and clients.
- Ability to travel if required.

**Culture and Benefits

  • Connect Support Officer

    1 week ago

    The Rocks, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...

  • Bookkeeper

    7 days ago

    The Rocks, Australia Humanitix Full time

    **To Apply**: Let your personality shine through and tell us why you’d be the perfect fit for this role & Humanitix. We can’t wait to hear from you! **Join the Team That’s Changing Ticketing for Good** At **Humanitix**, we’re flipping the script on ticketing. Instead of lining the pockets of profit-driven platforms, we turn booking fees into...

  • Builder Accounts Officer

    13 hours ago

    The Rocks, Australia Ausden Homes Full time

    **LOCATION**: Sydney - CBD **POSITION**: Accounts Officer - Reporting to Project director **ABOUT THE COMPANY**: Our company is a growing Sydney based property developer & residential builder. The company is currently developing a master community in northwest Sydney and building up a residential construction team to provide high-quality homes to our...

  • Payroll Officer- Hunter St. Hospitality

    1 day ago

    The Rocks, Australia Pacific Concepts Full time

    Competitive remuneration & bonus incentives - Food & Beverage discounts, gym, and private health insurance discounts - Grow within one of the largest hospitality groups in Australia An exciting opportunity is available for a Payroll Officer to join our team! Based in Sydney, this role will assist with the weekly pay run for Pacific Concepts & Hunter St....

  • Markets Operation and Customer Experience Officer

    7 days ago

    The Rocks, Australia Ashdown Consulting Full time

    $445 - $600 p/h + Super - 12 Month Contract - The Rocks **Markets Operations and Customer Experience Officer |12 Month Contract |Up to $663 P/D inc. Super** - $445 - $600 p/h + Super - 12 Month Contract - The Rocks **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience...

  • Fundraising Partnerships Manager

    2 weeks ago

    The Rocks, Australia Heart Talent Collective Full time

    Are you a passionate and motivated fundraiser keen to make an impact and improve your skills in a growing team? A skilled communicator interested in building critical relationships on an international scale? If you’re ready to build your career and chase your passion as part of an engaged and dynamic NFP team, we’ve found the perfect opportunity for...

  • Disability Support Worker

    2 weeks ago

    The Hills Shire, Australia Connect Care Australia Full time

    **BE PART OF A TEAM!** **Only Care (on behalf of The Co-Group Limited) is looking for experienced Community Support Workers to work in our Connect Care Supported Independent Living (SIL) Homes and with Clients in the Community.** With a high level of service delivered by an invested team of Support Workers who are caring, respectful and compassionate, we...

  • Expression of Interest

    1 week ago

    The Rocks, Australia Ansarada Full time

    Are you a talented individual aspiring for a fresh challenge, eager to explore new horizons, but feeling unsure about taking the leap? Look no further! At Ansarada, we strive to be a great place to work for all people, where people can be their true selves, enabling them to reach their full potential. Express your interest with us and get connected now, so...

  • Associate Product Designer

    3 days ago

    The Rocks, Australia Ansarada Full time

    Hello there! Our Design team at Ansarada is looking for a Product Designer to join our team. We’ve a great suite of products and we need your help to complete the Growth and Subscriptions triad. You will work alongside Product Management, Engineers and other Product Designers to deliver awesome outcomes for our customers. You will also collaborate closely...

  • Service Centre Agent

    1 week ago

    The Rocks, Australia Shangri-La Hotels Full time

    **Shangri-La Sydney is looking for a skilled and cheerful Service Centre agent to join our Reservations team.** **About Us** Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guest rooms and suites, 4 food & beverage...