Markets Operation and Customer Experience Officer

2 days ago

The Rocks, Australia Ashdown Consulting Full time

$445 - $600 p/h + Super
- 12 Month Contract
- The Rocks

**Markets Operations and Customer Experience Officer |12 Month Contract |Up to $663 P/D inc. Super**
- $445 - $600 p/h + Super
- 12 Month Contract
- The Rocks

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a 12-month contract paying up to $600/Day + Super. This role is located in The Rocks.

**About the team**

You will be a part of a highly professional and dedicated cohort who value independence, communication, accountability and integrity.

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

We are currently seeking to appoint a Markets Operations and Customer Experience Officer with a leading NSW Government agency. This role is responsible for enhancing the customer experience in The Rocks through the development and delivery of The Rocks Markets and key visitor experience initiatives.

**Key accountabilities include**:

- Assist with the on-ground delivery each weekend to execute The Rocks Markets include managing contractors, market traders and entertainers
- Support in the day-to-day management of the online Market Trader booking system.
- Manage the day-to-day administration associated with the delivery of Markets including Trader correspondence, stall allocations and offers, and financial reporting.
- Identify and resolve any issues during daily running of the markets to maximise public safety, trading and customer experience.
- Assist with the delivery of markets customer experience initiatives.
- Contribute to the delivery of the Retail Marketing and Activation calendar, supporting excellence in execution for all programs across The Rocks and Darling Harbour.
- Contribute to the delivery of best practice customer experience initiatives as part of the precinct Retail Marketing Plans and Always On Activation strategies.
- Stay abreast of emerging trends in retail and placemaking and share findings to identify and develop new customer experience/retail initiatives.

**About You**
- Escalate issues and keep informed on matters that impact client/customers or business.
- Contribute to broader unit issues.
- Participate in discussions regarding client liaison concerns and issues.
- Receive guidance and feedback well.
- Provide advice and service to achieve effective outcomes for client.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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