Helpdesk Level 1-2

3 days ago

Brisbane, Australia PeopleIn Full time

Great career growth opportunities
- Join a hugely successful, growing ASX-listed company
- Brand new, contemporary office located in the Fortitude Valley

**Who are we?**
We are PeopleIN - Australia’s largest ASX listed family of staffing brands. We have an unrelenting drive to grow the most successful Australian-founded Workforce Solutions firm, ever

Working across Health & Community, Industrial, Finance and Technology, we are customer-centric and live every day “To make an extraordinary impact by harnessing the talent in People.”

With a successful track record of acquisitions and the second round well underway, we are looking to welcome fresh talent to our 27 Brands across the country.

**About the role**
Right now, we are looking for a Helpdesk Level 1-2 to join the team at PeopleIN.

You will be responsible for:

- Adhere to company Support SLA’s
- Identifying and resolving technical issues at 1st and 2nd level support
- Reviewing current systems to identify areas for improvement, and working with the Service Delivery Manager to design and implement appropriate solutions
- Provides assistance, advice, problem solving and technical information to teams within the organisation
- Performs other duties, as assigned and within the scope of the position

**About you**
To be successful in this role you will be a strong communicator with the ability to build relationships across the business at all levels. You will be career focused with the drive to take on further opportunities and challenges as they arise.

You will also have:

- A certificate, diploma, degree, or equivalent experience in a Helpdesk
- ITIL Certified
- Attention to detail, ability to adapt and a faultless work ethic
- Ability to multi-task and prioritise whilst building positive internal and external relationships
- Minimum 2-3 years’ experience working in a **_fast-paced _**IT environment
- Sharepoint Administration
- Basic networking systems (TCP, DNS, WAN, VLAN, VPN, basic switching technologies)

**Committed to you**
By joining the team, we will go all in on your career development. You will learn from the best every day with internal mentoring programs being written as we speak, and a cutting-edge training, learning and development function that supports the whole YOU.

**How to apply**
If you believe you have what it takes to thrive in this role, we want to hear from you Click ‘APPLY NOW’.
- Please note only successful applicants will be contacted._

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