Provider Insights and Initiatives Manager

7 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

We are looking for an experienced and professional Provider Experience Manager to join our team on a permanent basis. This role will lead analyses and develop strategic initiatives with the goal of improving our provider experience and key datasets across our insurance business.

**Reporting to the Head of Healthcare Funding and Strategy Operations, the role is responsible for**:

- Completing and presenting analysis on provider interactions and datasets for Medibank’s insurance business, including understanding metrics, analysing and monitoring supporting processes, identifying and working closely with stakeholders, and managing related governance, compliance and risk activities;
- Managing development and delivery of the provider platforms + experience roadmap;
- Leading and supporting delivery of initiatives, funded and unfunded projects or smaller improvement work related to provider operational improvement, provider experience metrics, provider data and provider platforms as detailed on the roadmap; and
- Supporting operational redesign, risk and governance optimisation of operational processes within the HFS operational teams that relate to provider platforms, experience and data.

**About You**

You will be an experienced Management Consultant (or in a similar role) with a passion for seeking out innovative solutions to business problems. Your strong stakeholder engagement and communication skills will ensure your success in the role, as will your ability to engage with and present to a wide range of audiences across the business and to our range of providers. You will be just as comfortable working at a strategic level as you are getting hands on in delivery stage, always focussed on the goal of understanding, improving and streamlining our provider experiences.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives.

**To start small and impact bigger.

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