Provider Insights and Initiatives Manager

1 day ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

We are looking for an experienced and professional Provider Experience Manager to join our team on a permanent basis. This role will lead analyses and develop strategic initiatives with the goal of improving our provider experience and key datasets across our insurance business.

**Reporting to the Head of Healthcare Funding and Strategy Operations, the role is responsible for**:

- Completing and presenting analysis on provider interactions and datasets for Medibank’s insurance business, including understanding metrics, analysing and monitoring supporting processes, identifying and working closely with stakeholders, and managing related governance, compliance and risk activities;
- Managing development and delivery of the provider platforms + experience roadmap;
- Leading and supporting delivery of initiatives, funded and unfunded projects or smaller improvement work related to provider operational improvement, provider experience metrics, provider data and provider platforms as detailed on the roadmap; and
- Supporting operational redesign, risk and governance optimisation of operational processes within the HFS operational teams that relate to provider platforms, experience and data.

**About You**

You will be an experienced Management Consultant (or in a similar role) with a passion for seeking out innovative solutions to business problems. Your strong stakeholder engagement and communication skills will ensure your success in the role, as will your ability to engage with and present to a wide range of audiences across the business and to our range of providers. You will be just as comfortable working at a strategic level as you are getting hands on in delivery stage, always focussed on the goal of understanding, improving and streamlining our provider experiences.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives.

**To start small and impact bigger.

  • Initiatives Manager

    1 day ago

    Docklands, Australia Medibank Full time

    Medibank Live Better We know caring for yourself impacts everyone around you. That’s why we’ve created Live Better, to help you towards a better, healthier life. Through our Live Better rewards eligible Medibank members with hospital or extras cover can now earn rewards with Medibank Live Better. Get savings on your health cover or great rewards from...

  • Customer Insights Manager

    5 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Insights Analyst

    3 days ago

    Docklands, Australia ANZ Banking Group Full time

    **Req ID**: 91885 **Department**: Channel Strategy & Transformation **Division**: Australia Retail **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As part of our Self-Service Adoption...

  • Manager, Strategic Initiatives

    5 days ago

    Docklands, Australia ANZ Banking Group Full time

    **Req ID**: 92032 **Department**: Product Delivery **Division**: Australia Commercial **Location**: Docklands or Sydney About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The Manager, Strategic Initiatives is...

  • Performance & Insights Lead

    1 week ago

    Docklands, Australia Link Group Full time

    **Overview** MUFG Retirement Solutions is one of Australia’s leading providers of tailored retirement and pension services to organisations and their members. We provide adaptable, integrated services tailored to the specific needs of organisations to help their members achieve better retirement outcomes. Our comprehensive suite including specialist...

  • Performance & Insights Lead

    1 day ago

    Docklands, Australia Link Group Full time

    **Overview** MUFG is one of Australia's leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, MUFG has been entrusted by clients to handle sensitive data in a secure and...

  • Initiatives Specialist

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Initiative Lead

    3 days ago

    Docklands, Victoria, Australia AGL Full time $120,000 - $180,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Supplier Insights Analyst

    1 week ago

    Docklands, Australia Australian Pharmaceutical Industries Full time

    Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics. **About us: Since our humble beginnings in 1910, we’ve grown...

  • Initiative Lead

    5 days ago

    Docklands, Australia AGL Energy Full time

    Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll...