Receptionist, Melbourne

**About the Role**

We support FTI Consulting’s daily activities at the most essential levels. The aim is to provide administrative support to the Melbourne office and act as an administrative resource to the Executive Assistants.

As Front of House (the internal title will be “Receptionist”), you will act as the first point of contact for all guests, clients and visitors to the Melbourne office during office hours (8.30am - 5pm). You will manage inbound calls and messages, managing meeting room bookings and mail, as well as various ad hoc administrative duties.

**What You’ll Do**
- Answer phone calls in a professional and efficient manner
- Distribute phone messages to appropriate staff members
- Distribute incoming mail to relevant staff member
- Label mail, record postage, arrange registered mail and post letters
- Book, arrange and coordinate couriers as needed
- Ensure meeting room bookings are entered into the system
- Ensure all logístical requirements are prepared for meeting rooms and set up is complete prior to the start of meetings
- Meet and greet guests, presenting a professional company image at all times
- Ensure the reception area is kept tidy in order to maintain a professional company image
- Maintain records of employee/ visitor building security passes
- Assist in running reports, scanning, filing, copying, binding, labels and formatting letters
- Assist where required at client and marketing events
- Ensure the client kitchen is kept tidy and dishes are put away
- Ad hoc administrative duties

**How You’ll Grow**

**Experience & Qualifications**
- Professional experience in a similar role or in customer service/retail
- Must have working rights in Australia
- Professional telephone manner and screening ability
- Strong interpersonal skills and ability to communicate across all levels
- Punctual and good attendance record
- Proficiency in Microsoft Office (Word, PowerPoint, Excel and Outlook)
- Able to work independently and as part of a highly efficient administrative support function
- Flexible and adaptable
- Self-motivated, proactive and organised with excellent time management skills
- Enthusiastic with a positive attitude
- Travel to FTI office will be required

**Our Benefits**

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

- Attractive remuneration, including discretionary bonuses available to all employees
- 18 weeks paid, gender-neutral parental leave with full superannuation contributions throughout paid and unpaid leave
- Flexible working arrangements
- Financial support to obtain work-related professional qualification, such as CA, CPA, or CFA, and other
- Professional membership contributions and generous paid study leave (up to 12 days)
- Corporate discount available for health insurance, including dependent(s)
- Employee Assistance Program (“EAP”) - free to all employees and their immediate families
- Make an impact in our communities through company sponsored pro bono work
- Special leave - 2 days per year of a cultural or religious holiday that is not treated as a public holiday in Australia
- FTI Work Perks: our discount program that provides a wide range of corporate offers, savings, and wellbeing resources
- Monthly Health & Wellbeing program including fitness subsidies
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Opportunity to join our Reconciliation Action Plan - Working Group; FTI’s Women’s Initiative Network (FTI WIN); Diversity, Inclusion & Belonging and Corporate Citizenship committees

**Who We Are**

FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

**About FTI Consulting**
- FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation._
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