
Continuous Improvement Customer Specialist
6 days ago
Team Global Express is a leading transport and logistics provider, connecting people and communities across Australia and New Zealand. Backed by Allegro Funds, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours. We are currently seeking a dynamic and results-driven Continuous Improvement Customer Specialist to join our Service Quality team.
About the role:
Join our Service Quality team as a Service Quality Customer CI Specialist and play a crucial role in improving operational processes, customer experience, and revenues.
As the SQ Customer CI Specialist, you will be responsible for providing functional, operational, and problem-solving support to at-risk or poorly performing customers and strategic business partners. You will use a combination of project management and continuous improvement tools to identify and address issues, streamline processes, and implement change. You will also have the opportunity to drive cultural change by educating and using Lean Six Sigma tools and methodologies.
Key Responsibilities:
- Work with key stakeholders to identify and address issues impacting service delivery and customer experience
- Use data analysis, value stream mapping, and continuous improvement tools to lead and implement customer CI projects
- Identify opportunities for process improvement and support cultural change through the education and use of Lean Six Sigma tools and methodologies
- Ensure that customers are aligned with new processes and changes to existing processes that optimize end-to-end delivery and company initiatives
- Maintain technical capability and skills sets to serve business needs, including training requirements for all team members
About You:
Qualifications:
- Six Sigma accreditation (Yellow / Green belt preferred)
- Proven experience in continuous improvement and/or customer experience
- Clear understanding and/or experience of a transport network and logistics environment
- Proven experience in managing customers, internal/external stakeholders
- Self-driven with a strong sense of urgency, commitment to deadlines and deliverables
- Passionate about change, improving business culture and results driven
- Innovative & curious
- Strong customer advocacy and understanding
- Team Player who can get along with people, have good influencing skills, and can motivate others.
- Strong written and verbal communication skills
- A good understanding of data fundamentals and root cause analysis
- A knowledge of processes, process & value stream mapping
- A basic understanding of statistical data analysis and the use of statistical software i.e., Minitab
Diversity and Inclusion
We celebrate difference.
- Why Team Global Express - Team Global Express
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
It’s never been a more exciting time to join our team.
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.
To find out more about us, visit
About - Team Global Express
-
Continuous Improvement
2 weeks ago
Melbourne, Victoria, Australia Toll Global Express Full timeCompany DescriptionConnecting people and communities| Driving eCommerce | Moving Australia & New ZealandWith an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end...
-
Continuous Improvement Specialist
6 days ago
Melbourne, Victoria, Australia Six Degrees Executive Full time $90,000 - $120,000 per yearContinuous Improvement SpecialistOne of Australia's most recognisable retailers is reshaping its supply chain to meet the demands of a rapidly changing market. With major investments in infrastructure, technology, and customer experience, they're seeking a Continuous Improvement Specialist to help drive efficiency, innovation, and smarter ways of working.In...
-
Continuous Improvement
6 days ago
Melbourne Airport, Australia Team Global Express Full timeAbout the role An exciting opportunity is available for a Service Quality (SQ) Continuous Improvement Lead to join our Service Quality team on a permanent basis. Supported by the SQ Team as well as training and education, the SQ Continuous Improvement Lead will seek to improve the operational processes, revenues & customer experience by providing...
-
Continuous Improvement Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeImprovement Full time $100,000 - $120,000Job OverviewWe are seeking a dedicated professional to join our team as a Continuous Improvement Specialist. The successful candidate will play a key role in driving process improvements across our mental health service, focusing on feedback, audits, and clinical risk management.This includes supporting the collection, use, evaluation, and management of...
-
Continuous Improvement Specialist
2 weeks ago
Melbourne, Victoria, Australia Cmv Truck & Bus Pty Full timePosted Tuesday 1 July 2025 at 2:30 pmAbout CMV Truck and BusCMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria.We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.CMV Truck and Bus is...
-
Continuous Improvement Specialist
2 weeks ago
Melbourne, Victoria, Australia Allianz Australia Full time**Continuous Improvement Specialist**:- Club Marine | Victoria Bayside and Melbourne CBD**- **Melbourne CBD with relocation to Victoria Bayside**:- **Full-time permanent opportunity with great staff benefits**:- **Hybrid and Flexible working arrangements**Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of...
-
Continuous Improvement Specialist
6 days ago
Melbourne, Australia nbn™ Full timeJob Expectations Build your career and Australia’s future. A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Continuous Improvement Specialist, reporting to the Partner Quality and Innovation Manager, where you will join the Field Services Division. A bit about your role This role will be responsible for driving and...
-
Continuous Improvement Specialist
1 week ago
Melbourne, Victoria, Australia Bega Cheese Full timeIf you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us- The largest yoghurt facility in Australia- Make a real difference and make changes for the better- Work for an iconic Australian companyThe RoleOur Morwell site is...
-
Continuous Improvement Specialist
2 weeks ago
Melbourne, Victoria, Australia Aussie Broadband Full timeWe are looking for a Continuous Improvement Specialist (known internally as Special Projects Officer) to join our high performing team.- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our...
-
Continuous Improvement Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeExcellence Full time $90,000 - $120,000Service Excellence ManagerWe are dedicated to helping businesses and organizations succeed by providing expert risk and claims management services.Key Role Responsibilities:Support proactive intervention and innovative claims handling strategies in the Workers Compensation sectorWork with claims teams to identify opportunities for continuous improvement...