Duty Manager

2 weeks ago

Melbourne, Australia NRMA Motoring & Services Full time

We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That’s why we’re committed to providing a safe and healthy environment and employee perks to support this commitment.

And, oh, the benefits: There’s up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends—but that’s just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings and special offers, and even more from our partners across banking, health insurance, fashion and more.

SIXT Australia is seeking a** Permanent Full Time** role as **Duty Manager** to join our team at **Melbourne Metroplex**.

As an **Duty Manager** of **Melbourne Metroplex**, you will be responsible for:

- Day to day operational support
- Supervising front house work groups including Rental Sales Officers
- Daily mentoring and coaching front of house team to maximise and drive sales
- Maintaining a strong and positive focus on customer service and be responsible for conflict management and resolving customer concerns
- Achieving targets and KPIs
- Reporting
- Daily fleet management
- Dealing with customers and resolving issues
- Day to day people & performance management
- Delivering high audit and compliance standards for the business.

**About you**:

- Strong attention to detail
- Excellent communication skills
- Be able to pass a full drug and alcohol test
- Current Driver's Licence
- Full working rights in Australia
- Valid National Criminal History Check (if you don’t have a valid check currently, you will be required to complete one if you’re shortlisted).

**Employee Benefits**:
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- NRMA Group Benefit
- 18 weeks paid primary and 4 weeks paid secondary parental leave
- Discounted Car Rental
- Great team environment

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