Duty Manager

15 hours ago

Melbourne, Victoria, Australia Village Roadshow Full time $60,000 - $80,000 per year

Step Up Your Leadership Journey with Village Cinemas
Village Cinemas has been a leader in Australian entertainment since 1954, and we're excited to offer an opportunity for a team member to step into the role of Duty Manager. This position is ideal for those ready to deepen their leadership skills and play a key role in delivering outstanding guest experiences and operational excellence.

Why This Role?
Role
As a Duty Manager, you'll be an integral part of our leadership team, overseeing daily operations and ensuring every guest has an exceptional experience. In this role, you'll:

  • Advance your career with Australia's longest-running, locally owned and operated cinema chain, contributing to our 70-year legacy of unforgettable experiences.
  • Enjoy exclusive team perks, including movie discounts and other benefits.
  • Develop advanced leadership skills in a dynamic and supportive environment, setting you up for future growth within Village Cinemas.

About The Role
The Duty Manager is responsible for managing front-of-house operations and supporting the team in delivering memorable guest experiences. Reporting to the site senior leadership team, your key responsibilities will include:

  • Leading daily operations, including venue opening and closing, cash handling, and end-of-shift reconciliation.
  • Coaching team members on Service Steps, equipping them to deliver excellent service and exceed guest expectations.
  • Handling guest escalations and resolving issues with professionalism and care.
  • Effectively managing rosters, maintaining venue cleanliness and presentation, and ensuring compliance with OHS, food safety, and security standards.
  • Supporting inventory processes, accurately recording stock movements, and maintaining high standards of venue presentation.

About You
This opportunity is ideal for an experienced Guest Experience Supervisor or someone with similar experience ready to take on more responsibility. You'll excel in this role if you have:

  • Strong leadership skills and a commitment to guest service excellence.
  • The ability to motivate and guide team members, ensuring operational standards are met.
  • A keen eye for detail and a proactive approach to safety and compliance.
  • Confidence in managing guest interactions and a solutions-focused mindset.

Availability Requirements
Our Duty Managers play a vital role during peak periods. We need team members who are available to work evenings, weekends, and public holidays. Please discuss your availability with your manager before applying.

Ready to Apply?
If you're excited to take the next step in your career with Village Cinemas, click Apply Now or discuss this opportunity with your manager. Let's continue building our legacy of unforgettable guest experiences together

Village Cinemas are proudly an equal opportunity employer. Applicants of all genders, identities and backgrounds will receive consideration for employment and commit, as a circle back employer, to responding to every applicant.

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