Quality Assurance Technical Advisor

**Quality Assurance Technical Advisor**
**(**
**Job Number**:
**230001SX**
**)**

**Description**

**Quality Assurance Technical Specialist**

RACQ Insurance is seeking a highly skilled and motivated individual to fill the role of Quality Assurance Technical Specialist. Reporting to the Quality Assurance Team Manager, you will play a crucial role in ensuring that quality assurance principles, frameworks, and processes are meticulously designed, reviewed, and adhered to within our organisation.

**Key Responsibilities and Accountabilities**:

- Identify improvement opportunities through timely reporting on member experience, operational trends, and compliance requirements.
- Conduct root cause analysis of issues, recommend appropriate remediation, and analyse data to assess staff performance in line with Member Experience & Claims Excellence Principles.
- Provide advice, support, and assistance to insurance stakeholders in identification, management, and analysis of assurance outcomes.
- Assist in coaching and developing team members, supporting decision-making, and driving performance improvements.
- Analyse data to provide key insights for capability and training, process simplification, and system enhancements.
- Identify, recommend, and implement improvements to the Insurance Quality Assurance Framework.
- Ensure adherence to cost-effective practices in day-to-day processes and activities.

**About You**:

- 3-5 years of relevant experience.
- Financial services/insurance industry experience with demonstrated knowledge of insurance products, processes, systems, business practices, and regulatory obligations.
- Knowledge and understanding of Assurance frameworks.
- High level of verbal and written communication skills for reporting and analysis.
- Research and analytical skills, including data collection and analysis.
- Ability to manage competing demands, assign priorities, and meet deadlines. Demonstrated success in the design, development and delivery of process support and remediation in response to identified needs and specifications, appropriately utilising the range of best practice business techniques.
- Strong team values
- Ability to handle confidential and/or sensitive information appropriately.
- Proficient in MS Office, specifically PowerPoint, Excel, SharePoint, and Word.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home, and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113