Insurance Quality Assurance Advisor

**Insurance Quality Assurance Advisor**
**(**
**Job Number**:
**230001SD**
**)**

**Description**

**Insurance Quality Assurance Advisor**

Are you passionate about ensuring quality and continuous improvement in Insurance activities? RACQ Insurance is looking for a dynamic individual to fill the role of Quality Assurance Advisor. Reporting to the Manager Quality Assurance, you will play a vital role in auditing claims and underwriting activities, providing valuable insights, and contributing to the enhancement of service quality.

**Key Responsibilities and Accountabilities**:

- Provide feedback on assurance audit findings to Team Leaders and relevant management teams.
- Liaise with management to ensure Quality Assurance requirements are met.
- Plan and schedule quality audits to achieve objectives.
- Conduct quality audits on individuals, sections, and divisions accurately and timely.
- Provide QA reporting and actively contribute to departmental investigations.
- Identify and fulfill compliance obligations, reporting breaches as encountered.
- Regular interaction with other RACQ employees and occasional interaction with external stakeholders/members.

**About You**:

- Minimum five years of Insurance claims management experience.
- Capacity to work towards ANZIIF qualification or equivalent, tertiary qualifications in business, or a related field.
- Working knowledge of Insurance legislation.
- Sound knowledge of Insurance Claims & Underwriting processes, practices, controls, and compliance requirements.
- Understanding of insurance claims quality audit processes.
- Demonstrated ability to design, develop, and deliver high-impact presentations.
- Excellent written and verbal communication and presentation skills.
- Well-developed interpersonal skills and the ability to develop productive business relationships.
- Strong analytical and problem-solving skills.
- Sound computer skills, including Microsoft Office Professional.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home, and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113