Team Manager Quality Assurance

**Team Manager Quality Assurance**
**(**
**Job Number**:
**2200018R**
**)**

**Description**

**About the role**

Due to significant team growth and internal promotions, we have one permanent position, and one 12 month contract available within our Insurance Experience and Optimisation team. Reporting to the Manager, the Team Manager Assurance is responsible for the completion of assurance activities that enable and support the Insurance business to manage it’s regulatory, legislative, compliance and operational risks. Your key duties include:

- Leading a team of Quality Assurance Officers and Auditors in providing independent appraisal of claim file quality in line with process and service standards
- Monitoring the completion of assurance activities in line with the Quality Assurance framework
- Raising and managing instances of non-compliance, making recommendations on remedial activities;
- Identifying opportunities to uplift capability and culture relating to the assurance framework, and its supporting activities, and first line risk management; and
- Holding responsibilities for development, implementation and ongoing management of the assurance framework, and the continuous improvement of assurance tools and processes.

**About you**

This role provides strong leadership and management of the Assurance team through setting clear expectations and direction, coaching and motivating for performance. The Team Manager leads by example to achieve member, operational, and engagement goals and objectives whilst managing risk by ensuring compliance to regulatory and code expectations. It is important that you possess the following key attributes:

- Experience in leading people
- Strong coaching and mentoring skills by fostering a collaborative approach to team activities and knowledge sharing
- Prior experience in Insurance and/or claims, or related field
- Demonstrated knowledge in assurance activities and frameworks, including understanding of best practice and market trends
- Strong knowledge of current and Insurance compliance standards
- Strong knowledge of Insurance risk review policies and processes
- Understands the end-to-end claims process.
- Understands and is knowledgeable about compliance and governance issues pertaining to the Insurance business (e.g. NPP, Privacy Act, GICOP Act, ICA Risk Review compliance standards)
- Is competent using Insurance systems.
- Strong root cause analysis skills and problem-solving capability
- High attention to detail

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113