Information Officer

2 days ago

Brisbane, Australia Queensland Government Full time

**Key responsibilities
- Maintain a victim-centric approach while working with victims of crime from diverse client groups in relation to a wide range of complex issues and assist them by:

- identifying support needs and providing referrals to other organisations.
- Promote and provide advice about the Charter of Victims' Rights.
- Use trauma-informed strategies to manage difficult or challenging behaviours and/or emotional distress displayed by victims.
- Navigate electronic case management systems to accurately record interactions with clients and receive and action referrals.
- Contribute and collaborate to improve team performance by sharing and implementing innovative ideas and perform other duties as required from time to time.
- Manage own self-care when working with people who have experienced trauma.

We are looking for an applicant who demonstrates:

- Communicates effectively with people of various social, cultural, economic and educational backgrounds.
- Behaves in an ethical, respectful and culturally sensitive manner.
- Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
- Effectively manages rapid change or difficult questions in conversation.
- Performs repetitive work according to set procedures.
- Establishes and maintains co-operative working relationships with government and non-government entities.
- Supports and promotes the interests of First Nations people and actively engages for better outcomes for First Nations people.
- Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.

Applications to remain current for 12 months.

Job Ad Reference: QLD/637125CAP/25

Closing Date: Monday, 18th May 2026
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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